I'm ordering my 3 band now because I can't seem to keep them from breaking. Other than the band the watch is awesome.
Im not a big review writter I just couldnt resist to give credit where credit is due. First the watch is a little too big for my taste but not a problem. The numbers are easy to read is very durable the backlight is awesome and I love the compass.
Now for the credit Park three months and I had an issue with the watch called their customer service a human picked up on the 3rd ring. In under 5 minutes I had a return authorization sent to my email I return the watch hoarding to their instructions and within two weeks I had a replacement for your charge now that's awesome.
No questions asked no hassle no trouble couldn't have been smoother. During a training session I went over an obstacle The Watch hit one of the bars and cracked the band wear connect to the watch.
I went home that night call Dan I was amazed and how quickly they responded to the issue and took such great care of me I can't praise it enough.
One tour and with held harsh conditions. Very Nice
Hello everyone, I have posted three remarks about this product and the customer service that I received. Well with the bad comes the good, I have just had a positive interactions with a service manger by the name of Matthew and due to his superior customer service has shown me my mistakes in assuming and judging that the small sampling of my interactions isn't what 5.11 Tactical is all about. I'm truly sorry for taking my frustrations out in this forum and owe an apology to Janelle and the 5.11 Team. I do enjoy their product and this watch I wear everyday.
I am a huge 5.11 fan and have found that their clothing wears like I need it to, however they are NOT in the watch business. My watch casing broke while under warranty. They fixed it without a problem, but it should not have broken. It is now out of warranty and the band broke and I need a battery change. It costs more than $50 to get a battery replaced by their exclusive repair place who just refused to sell me the gasket. Very disappointed, I will never buy another accessory from 5.11 again.
The company doesn't support it's own warranty
The watch itself would be great, if it were in a case made of anything but plastic. The watch bands have to be replaced almost yearly, and the case will have to be replaced every 2 years. (Used to be covered under warranty, but will use any trick to get out of it)
I have had this watch for about 6 years, I love it, I don't agree with the having to send it in for a battery change, I have been changing them myself since the warranty wore out, the O-Ring has dry rotted and they want me to buy another one... This is exactly why I have switched to buying LA Police Gear pants, great quality at a 3rd of the price. Will be buying Suunto watches from now on.
The 1st one I purchased arrived with a dead battery. The 2nd one they sent me the batttery only lasted about 4-5 months and now I have to send it off to another company to get battery replaced. I would not purchase this watch until they work out what the problem is with the battery and/or make it so you can replace the battery yourself. Its a bummer cause I like the watch other than that.
I bought this watch in 2012, since the case where the band connects to the watch face has broken twice. 5.11 uses an outside shop to do the repairs but will not warranty the watch. I see, based on other reviews that this watch has a reoccurring problem of breakage in the case. Second, the watch bands wear out quickly. They basically rot and depending on what color you ordered, they never have the replacement bands in stock. During my first repair, they changes my entire watch from black to green because they did not have parts available. Then when the green band broke again, they had no green replacement bands in stock. This watch has great function, but it really gave me a bad taste about 5.11. They normally put out better products than this and usually STAND BEHIND THEM. Not so in this case.
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