Ratings and Reviews
The 1st one I purchased arrived with a dead battery. The 2nd one they sent me the batttery only lasted about 4-5 months and now I have to send it off to another company to get battery replaced. I would not purchase this watch until they work out what the problem is with the battery and/or make it so you can replace the battery yourself. Its a bummer cause I like the watch other than that.
I bought this watch in 2012, since the case where the band connects to the watch face has broken twice. 5.11 uses an outside shop to do the repairs but will not warranty the watch. I see, based on other reviews that this watch has a reoccurring problem of breakage in the case. Second, the watch bands wear out quickly. They basically rot and depending on what color you ordered, they never have the replacement bands in stock. During my first repair, they changes my entire watch from black to green because they did not have parts available. Then when the green band broke again, they had no green replacement bands in stock. This watch has great function, but it really gave me a bad taste about 5.11. They normally put out better products than this and usually STAND BEHIND THEM. Not so in this case.
in the rain and desert ,,,,,,,,,performing day by day
I was given the watch as a gift at Xmas. The compass stopped working withen a week. Withen a month, the frame holding the retention pin for the wrist band broke when taking the watch off my wrist. I sent the watch in for repair as per the warranty. I was charged $120 for the fix and it took 4 months to get the watch back. The compass STILL did not funtion and within 2 months, the watch broke in the exact same spot doing the exact same thing. An awful product from an otherwise great company.
two tours and only one scratch on the crystal. This product is durable.
I purchased this watch in preparation for an overseas deployment. It functioned as expected for 2 years. I was still overseas and needed a battery replacement. Unfortunately that little procedure voided the warranty. 5.11 has a monopoly on changing batteries on this gem. You have to send it to their service center, because that's the only place they supply their special gaskets. How ridiculous is this? I bought a Casio compass watch, and the battery can be changed by me without voiding the warranty. I've actually found the Casio to be more reliable and accurate. I'm so disappointed with the customer service on this expensive watch. I'll look elsewhere from now on rather than look at anything from 5.11.
In less than one year the body of the watch cracked that holds the pin for the watchband.
I got lucky and purchased the od green version when it was on clearance. Both sides of the band broke within the first year. At 12 months, the battery died. I called 5.11 customer service about the band. Within 5 days my new bands arrived in the mail. No question asked. A big thumbs up to 5.11 there. The battery was easily replaced. I have to say, I have quite a bit of 5.11 gear. Everything from clothing to boots to bags and packs. This is the only product I've purchased from them that I've been disappointed in.
Product Use: Everyday wear, Field Ops
Pros: Low light intensity, Color (Tan)
Cons: Not durable, Basic D.O.P.E. calculator (inaccurate at times), Area that holds pin to secure the band is a weak-point, Face is not really "scratch" resistant, Multi-directional bezel broke, Plastic Band is a nuisance (requires continuous adjustment).
I've had this watch for over 2 years and I've worn it everyday. It is one of the most durable tools I've ever had. It has been on many missions down range, and I don't have a single scratch. The shot calculator is extremely accurate.