Hello everyone, I have posted three remarks about this product and the customer service that I received. Well with the bad comes the good, I have just had a positive interactions with a service manger by the name of Matthew and due to his superior customer service has shown me my mistakes in assuming and judging that the small sampling of my interactions isn't what 5.11 Tactical is all about. I'm truly sorry for taking my frustrations out in this forum and owe an apology to Janelle and the 5.11 Team. I do enjoy their product and this watch I wear everyday.
I am a huge 5.11 fan and have found that their clothing wears like I need it to, however they are NOT in the watch business. My watch casing broke while under warranty. They fixed it without a problem, but it should not have broken. It is now out of warranty and the band broke and I need a battery change. It costs more than $50 to get a battery replaced by their exclusive repair place who just refused to sell me the gasket. Very disappointed, I will never buy another accessory from 5.11 again.
The company doesn't support it's own warranty
The watch itself would be great, if it were in a case made of anything but plastic. The watch bands have to be replaced almost yearly, and the case will have to be replaced every 2 years. (Used to be covered under warranty, but will use any trick to get out of it)
I have had this watch for about 6 years, I love it, I don't agree with the having to send it in for a battery change, I have been changing them myself since the warranty wore out, the O-Ring has dry rotted and they want me to buy another one... This is exactly why I have switched to buying LA Police Gear pants, great quality at a 3rd of the price. Will be buying Suunto watches from now on.
The 1st one I purchased arrived with a dead battery. The 2nd one they sent me the batttery only lasted about 4-5 months and now I have to send it off to another company to get battery replaced. I would not purchase this watch until they work out what the problem is with the battery and/or make it so you can replace the battery yourself. Its a bummer cause I like the watch other than that.
I bought this watch in 2012, since the case where the band connects to the watch face has broken twice. 5.11 uses an outside shop to do the repairs but will not warranty the watch. I see, based on other reviews that this watch has a reoccurring problem of breakage in the case. Second, the watch bands wear out quickly. They basically rot and depending on what color you ordered, they never have the replacement bands in stock. During my first repair, they changes my entire watch from black to green because they did not have parts available. Then when the green band broke again, they had no green replacement bands in stock. This watch has great function, but it really gave me a bad taste about 5.11. They normally put out better products than this and usually STAND BEHIND THEM. Not so in this case.
in the rain and desert ,,,,,,,,,performing day by day
I was given the watch as a gift at Xmas. The compass stopped working withen a week. Withen a month, the frame holding the retention pin for the wrist band broke when taking the watch off my wrist. I sent the watch in for repair as per the warranty. I was charged $120 for the fix and it took 4 months to get the watch back. The compass STILL did not funtion and within 2 months, the watch broke in the exact same spot doing the exact same thing. An awful product from an otherwise great company.
two tours and only one scratch on the crystal. This product is durable.