I really love ALMOST everything about this bag! The size, the compartments - it's exactly what I was looking for. I used this bag as an everyday work bag to carry downtown with me. Unfortunately, the material that the bag is made out of is rough and has caused wear on my clothes in places where the bag touches my body. It ruined hundreds of dollars of clothing before I was able to figure out that the bag was causing serious pilling/wear. For that reason, I am very disappointed in this product.