IF YOU ARE LOCATED WITHIN THE UNITED STATES, JAPAN, OR AUSTRALIA, THE FOLLOWING REGION-SPECIFIC TERMS APPLY:
We are 5.11, Inc. a California corporation doing business as 5.11 Tactical, operating out of the United States of America, and with our registered office at 1360 Reynolds Avenue in Irvine, CA 92614 (“5.11”, “we”, “us”, and “our”). We operate the website and affiliated sites such as (“Website”), and other 5.11 Tactical pages on social media platforms (such as Facebook, Twitter, and the like).
For all inquiries related to an online order, including order status, please contact the fulfillment provider i-parcel LLC at If you wish to contact us for product inquires or for any reason unrelated to online orders, including for information on becoming a 5.11 dealer, you can contact us by telephoning our customer service team at +46 40 467388 or by e-mailing us at cs.emea@511Tactical.com. To request information regarding the use of your personal information or for questions regarding personal data, please contact the 5.11’s data protection officer via email@example.com. For information regarding returns, please see Your Right to Return and Refund.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.
The technologies we use for this automatic data collection
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an e-mail from I-parcel acknowledging that your order has been received. However, please note that this does not mean that your order has been accepted. Acceptance of your order will take place as described in following clause. I-parcel will confirm the acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Shipping Confirmation). The Contract between you and i-parcel will only be formed when i-parcel sends you the Shipping Confirmation. If you are a business customer and not purchasing on behalf of yourself as an individual consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
Our Website operates out of the United States of America. Purchases made through our Website by customers with shipping locations outside of the United States are processed through a third-party, i-Parcel LLC (“i-Parcel”), and not through 5.11. For more information on i-Parcel’s Terms and Conditions of Use, click here. If you order Products from our site for delivery outside of the United States, your order may be subject to import duties and axes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, as they are processed through i-parcel LLC (as specified above) and we cannot predict their amount. There are restrictions on some Products for certain international delivery destinations, so please review the information on that page carefully before ordering Products. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
The prices of the Products will be as quoted on our site at the time you submit your order, exclusive of delivery charges. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the destination country for the time being. Our delivery charges are as advised to you during the check-out process, before you confirm your order, and controlled by i-parcel LLC, not 5.11.
Any inquires related to the rate of VAT or delivery charges will need to be directed to the payment processing and shipping vendor, i-parcel LLC (please see “International Delivery”).
Prices for our Products may change from time to time, but changes will not affect any order you have already placed. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, our site contains a large number of Products and despite our reasonable efforts, if is always possible that some of the Products on our site may be incorrectly priced. If this occurs, please contact us at cs.emea@511Tactical.com and we will help you to get the discrepancy corrected through i-parcel.
OWe may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the price you have paid, including any delivery charges.
Purchases made through our Website by customers with shipping locations outside of the United States are processed through a third-party, i-Parcel LLC (“i-Parcel”), and not through 5.11. For more information on i-Parcel’s Terms and Conditions of Use, visit . If you are a consumer purchasing from our Website, you may return your merchandise within 30-days upon receipt of your product. However, as your original order was processed by i-parcel LLC, and out of 5.11’s control, you will need to contact i-parcel to process any return or to cancel a Contract. No international exchanges are allowed. Merchandise much be returned to i-parcel and make a new purchase for the replacement product. For more information on returns, including the returns address, printable returns labels and information about authorised carriers and how to arrange a return, please visit International Customer Returns at: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms.
5.11 warrants each Product sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product. The warranty above does not apply to any defect in the Products arising from:
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: We will contact you as soon as reasonably possible to notify you; and Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent. This Contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by Swedish law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Swedish law. You and we both agree to that the courts of Sweden will have non-exclusive jurisdiction. If you are a resident of a different EU state then you may also bring proceedings in that state.
If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.
If you are a business, we both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).