5.11 Tactical ships internationally through 511tactical.com with the assistance of our international e-commerce partner, i-parcel.
What is i-parcel?
i-parcel specializes in international logistics by fulfilling international shipments to customers in select countries.
How Do I place an International Order with i-parcel?
You will be directed to our i-parcel enabled site using geo-location or by selecting your destination country from the drop-down menu on the pop-up window when you arrive on 511tactical.com. Once your destination country is selected, the product assortment in local currency will be displayed. You may then add items specified as available for international shipping to your shopping cart. Once an item is added to your cart, please click "Proceed to Checkout." At this time, you will be redirected to a secure shopping cart managed by i-parcel, from which you will complete your transaction. i-parcel will take sole responsibility of calculating all taxes, shipping, and duty information.
What Countries Are Eligible for International Shipping?
Currently, 5.11 Tactical ships to over 90 countries internationally through i-Parcel.
What Are My Payment Options?
Accepted methods of payment vary depending on the destination country. Accepted methods of payment will be displayed on the Order Review & Payment Page through i-parcel checkout.
Can I Use a Gift Card for International Orders?
Gift cards are not accepted as payment for international orders. In addition, gift cards are not available for purchase by international customers.
How are Customs, Duties, and Taxes Calculated? When are they Collected?
All taxes, customs, duty information, and other shipping related costs will be calculated at the time of checkout through i-parcel. The amount of the applicable tariffs, duties, and taxes will vary based on the product ordered and the specific rates set by the local government. All tariffs, duties, and taxes will be collected at the time of checkout and you will not be asked to pay any additional fees at time of delivery. In certain instances, and depending on your country, your duties and taxes will be included in the price and you will not be asked to pay any additional fees.
How Are International Shipping Rates Determined?
International shipping rates vary depending on the international destination and are determined by the shipping option chosen by the customer, the international destination, and the total order weight. Total shipping costs, taxes, and duties will be displayed prior to submitting your order.
Pricing & Promotions
Not all special promotions, discounts, or offers may be used for, or applied to, orders placed through i-parcel originating on the U.S. Site or transactions facilitated by i-parcel.
What is the Timeline for International Delivery?
Estimated delivery date and a tracking number will be provided upon checkout. Estimated delivery dates are subject to change due to unforeseeable factors. Please note that your order will be shipped from the United States. International orders will be shipped using i-parcel’s Select Shipping, and should arrive within 10-14 business days after the order is placed. Delivery time may exceed the estimated time specified at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures.
How Can I Track My International Order?
We will keep you updated on your order status via email. We will send you an initial confirmation email when your order is placed, and second email when your order ships. The order shipment email will contain an i-parcel tracking number that you can use to track your package through your order's journey. You can access the i-parcel Tracking Page here: https://firstname.lastname@example.org
Where Do I Find My i-parcel Tracking Number?
You will receive a confirmation email after your order has shipped containing an i-parcel tracking number that you can use to track your package. If you have misplaced your tracking number, please email email@example.com.
Can I Ship to Multiple Addresses?
You cannot ship to multiple addresses within the same order. The country of your credit card and the international shipping destination country must match to place an international order.
Can I Modify or Cancel My Order After It Has Been Placed?
After you place an international order, you are not permitted to modify your order. If you would like to cancel your order, please call 5.11 Customer Service at (866) 451-1726.