EU Privacy, Security, and Terms

Privacy Policy

Website Supply of Goods Terms and Conditions:

This page (together with our Privacy and Cookie Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in the following terms. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 7/27/2022. These Terms, and any Contract between us, are only in the English language.

Information about us:

We are 5.11 International AB, a Swedish corporation doing business as 5.11 Tactical, operating out of Sweden, and with our registered office at Geijersgatan 2B, 216 18, Limhamn (“5.11”, “we”, “us”, and “our”). We operate the website and affiliated sites such as (“Website”), and other 5.11 Tactical pages on social media platforms (such as Facebook, Twitter, and the like).

Contacting Us:

For all inquiries related to an online order, including order status, please use the contact us form. If you wish to contact us for product inquires or for any reason unrelated to online orders, including for information on becoming a 5.11 dealer, you can contact us by telephoning our customer service team at +46 40 467388 or by e-mailing us at cs.ce.emea@511tactical.com. To request information regarding the use of your personal information or for questions regarding personal data, please contact the 5.11’s data protection officer via privacy@511tactical.com. For information regarding returns, please see Your Right to Return and Refund.

Our Products:

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.

Use of Our Site:

Your use of our site is governed by these Terms of Use as well as our Privacy and Cookie Policy. Please take the time to read these, as they include important terms which apply to you. You may only purchase Products from our site if you are at least 18 years old. Individuals under the age of 18 are not eligible to use the Website unsupervised and are requested not to submit any personal information to us. If you are under the age of 18, you may only use this Website in conjunction with, and under the supervision of, your parents or guardians. These Terms and our Privacy & Cookie Policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or Privacy & Cookie Policy. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.

User Generated Content and Product Reviews:

We at 5.11, welcome your comments and submissions regarding our company, products, Website, blog, and/or services, which might include personal information about you and your use of the Website or 5.11 products. Please review our Privacy Policy for more information.

As a condition to your submission of any comments, reviews, photos, or other material, including social media posts associated with hangtags related to 5.11 (“User-Generated Content”), you agree to grant 5.11 an irrevocable, royalty-free, worldwide, and non-exclusive license to use, reproduce, distribute, publish, display, and create derivative works of the User-Generated Content, in any media now or hereafter known. 5.11 may display your User-Generated Content for other users to see, together with your name and associated social media account profile, if applicable. 5.11 may request to use or display the User-Generated Content you post on Facebook, Twitter, Instagram, or Pinterest by sending you a direct message. By responding to our message with “#YES511,” you grant us permission to use your User-Generated Content and agree to be bound by these Terms.

You understand, agree, represent and warrant that: 1) such User-Generated Content may be used on the Website and/or other 5.11 maintained websites, marketing materials, or social media pages; 2) you are 18 years of age or older and have the full power and authority to submit the User-Generated Content and grant the licenses herein; 3) the User-Generated Content will not violate anyone else's right, including copyright, trademark, privacy or other rights; and 4) your User-Generated Content complies with all applicable laws, rules and regulations, as well as any applicable third-party agreements, including without limitation Instagram, Facebook, Twitter, Pinterest, and Vine’s Terms of Use. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, obscene or objectionable material, as determined by, and in the sole discretion of, 5.11. You will be solely responsible for the content of any submissions you might make.

5.11 has the right to remove or refuse to post any User-Generated Content for any or no reason, in its sole discretion. 5.11 cannot review all material before it is posted on the Website, or ensure prompt removal of objectionable material after it has been posted. Accordingly, 5.11 is not responsible or liable for the content or information that others post or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, profanity or other objectionable material contained in any such information, or for the conduct of any Website user.

How the Contract is Formed:

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an e-mail acknowledging that your order has been received. However, please note that this does not mean that your order has been accepted. Acceptance of your order will take place as described in following clause. We will confirm the acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Shipping Confirmation). The Contract between you and us will only be formed when we send you the Shipping Confirmation. If you are a business customer and not purchasing on behalf of yourself as an individual consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

International Pricing & Delivery

Our Website operates out of Sweden. Purchases with shipping locations outside of Sweden cannot be processed and will not be shipped.

Price of products and delivery charges

The prices of the Products will be as quoted on our site at the time you submit your order, exclusive of delivery charges. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable for the time being. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, our site contains a large number of Products and despite our reasonable efforts, if is always possible that some of the Products on our site may be incorrectly priced. If this occurs, please contact us at cs.ce.emea@511tactical.com and we will help you to get the discrepancy corrected.

Our Right to Vary These Terms:

We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the price you have paid, including any delivery charges.

Your Right of Return and Refund:

5.11 Tactical has a 90-day returns and exchanges policy. You may return your merchandise to 5.11 Tactical within 90 days from the date of purchase of your product. Refunds will be applied to original credit card used at the time of purchase. 5.11 Tactical will only honor returns on orders placed directly with 5.11 Tactical. 5.11 Tactical will not honor returns on merchandise purchased at our re-sellers retail locations. Exchange must be for the same product, or a product of the same value. In the event that the retail store where you purchased the item is no longer in business or reachable, 5.11 Tactical will only be able to exchange the item for the same item in a different color or size. Items may not be worn or washed. Shipping charges will only be covered by 5.11 Tactical in the event of a return or exchange of a defective product, or a shipping error. Products may be exchanged only if original hangtags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead. Please be sure to follow washing and handling instructions carefully as 5.11 Tactical does not give returns or exchanges due to mis-washing of products.

Return Form

If you have received complimentary items (commonly known as "Gift with Purchase", e.g., Patch of the Month, Call of Duty patch) due to meeting a certain spending threshold, and if by returning items you no longer meet that threshold, you are required to return these complimentary items as well. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products.

Our Warranty For The Products:

5.11 warrants each Product sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product. The warranty above does not apply to any defect in the Products arising from:

  • Products purchased for any reseller that is outside of our authorized 5.11 dealer network
  • Damage resulting from abuse or misuse
  • Damage resulting from extended wear and tear
  • Damage resulting from tampering or a customer modification.
  • Damage resulting from exposure to a caustic substance
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages
If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.

Our Liability To You As A Consumer:

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any breach of the terms implied by section 12 of the UK Sale of Goods Act 1979 (title and quiet possession) or any equivalent legislation in the European Union; and
  • Defective products under the Swedish Konsumentköplagen or any equivalent legislation in the European Union.
  • Events Outside Our Control:

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: We will contact you as soon as reasonably possible to notify you; and Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

    Other Important Terms:

    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent. This Contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    >If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    >If you are a consumer, please note that these Terms are governed by Swedish law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Swedish law. You and we both agree to that the courts of Sweden will have non-exclusive jurisdiction. If you are a resident of a different EU state then you may also bring proceedings in that state.

    EU Privacy and Cookie Notice

    General:

    5.11 Inc., a California corporation (the “Company”, “us”, “we”) is the data controller for the personal data collected through and processed on our European websites. However, if you wish to purchase one of our products through one of our European websites, 5.11 International AB (559189-6807) (“5.11 Sweden”) will be your contract party and therefore the data controller for subsequent processing of your personal data connected to the purchase as required by local legislation – such as bookkeeping. For processing that is necessary to confirm and complete your order, the Company will be the data controller.

    This notice describes how we, and 5.11 Sweden, process your personal data. You will learn about the data we collect, how we use it, your rights, and the measures we take to keep it safe. We always make sure that your data are protected in accordance with applicable legislation. By “you”, we mean:

    Our customers, i.e., individuals who purchase products on our European websites.

    Website visitors, i.e., individuals who visit and/or interact with us through one of our European websites.

    Marketing recipients, i.e., individuals who have opted-in to receive marketing communication from us (including newsletters) or have participated in events or competitions.

    Dealers, Partners and Vendors, i.e., representatives of companies which we have an existing agreement with or that we hope to enter into an agreement with.

    The Company and 5.11 Sweden will both have access to your personal data. You will find contact information at the end of this privacy notice.

    The personal data we process and why

    1. To place an order on our website

    If you visit our website and place an order to purchase any of our products, we need to process your personal data, such as your name, email address, information about your purchase (including size, order number etc.) and payment information to place your order and to confirm your purchase. Depending on your chosen payment method, we may check your credit worthiness through a third party (see below).

    Your personal data are processed because it is necessary to enter into or fulfill our agreement with you. If you are a Dealer, Partner or Vendor we process your personal data based on ours (and your company’s) legitimate interest to enter into and maintain our business relationship. Please note that you will not be able to complete the purchase if you refuse to provide us with the data. Contact us if you want to learn more about how we have balanced our interests against yours.

    We keep your personal for one (1) year thereafter. Certain data we, and 5.11 Sweden, may keep for a longer period of time, to comply with legal obligations (e.g., for accounting/bookkeeping purposes).

    2. To verify your eligibility to receive a discount

    We cooperate with certain organizations and offer their employees discounts on our products. If you request to receive such discount, we need to verify your employment with the partner organization in question. For this purpose, you need to submit your professional email address with us.

    Your personal data are processed because it is necessary to enter into or fulfill our agreement with you. Please note that you will not be able to receive the discount if you refuse to provide us with the data.

    We keep your personal data for one (1) year from your latest purchase. Certain data we, and 5.11 Sweden, may keep for a longer period of time, to comply with legal obligations (e.g., for accounting/bookkeeping purposes).

    3. To evaluate your purchasing power and decide if we will accept you purchase order

    When you make an order and opt to pay with a card, information about your order (such as name, e-mail, telephone number, ship and bill to address, card information, IP-address and device, products, price and discount as well as how you have interacted with our site) are transferred to our business partner Riskified. Riskified evaluates your purchasing power and awards your order a score. The score will decide if your order is accepted or denied. If denied, the order is detained, and you will be encouraged to contact our customer support. This will give you the opportunity to complete the basis of our decision with additional information. We will then re-evaluate the decision manually. We will not keep the score value and we will collect a new score value for each and every order subsequently made.

    We do this based on our legitimate interest to prevent fraud. However, some of the data collected and transferred to Riskified are collected through cookies or other tracking technologies. Such data will only be processed if you consent to the use of cookies. Please read our cookie notice for more information on how to accept/reject the use of cookies, https://www.511tactical.com/eu-en/eu-privacy-policy-terms#cookies.

    Please contact us if you want to learn more about how we have balanced our interests against yours. Also, note that we are joint controllers, together with Riskified, for the collection and transfer of your data to Riskified for the purpose of preventing fraud. However, Riskified is the sole data controller for the processing of your data after it has been transferred to Riskified. Please find their privacy statement here https://www.riskified.com/terms.

    Please contact us if you have any questions on the collection or transfer of your data for these purposes. Any questions on the subsequent use of your data, e.g. how it is processed to generate the score, should be directed to Riskified.

    4. To deliver your order

    To deliver your order, we need to process personal data such as your name and postal code/zip code to find your closest physical store or pick-up point (the store locator) to deliver your order. We will also process the personal data you provided in your order to ensure that the order is properly delivered to you.

    We may share your personal data with associated payment service providers as well as with the applicable shipping partner.

    It is necessary to process your data to fulfill our agreement with you. If you are a Dealer, Partner or Vendor we process your personal data based on ours (and your company’s) legitimate interest to enter into and maintain our business relationship. Please note that you will not be able to complete the purchase if you refuse to provide us with the data. Contact us if you want to learn more about how we have balanced our interests against yours.

    We keep your personal data for one (1) year from your latest purchase. Certain data we, and 5.11 Sweden, may keep for a longer period of time, to comply with legal obligations (e.g., for accounting/bookkeeping purposes).

    5. Managing our customer relationship, including customer support and returns

    To manage our relationship and provide support and thereto related services (such as managing any returns or cancellations) in a satisfactory manner, we need to process personal data such as your name and contact information, order information and payment information.

    We do this based on our legitimate interest to provide you with the best support possible (in this case we think our interests are aligned) and/or because we have a legal obligation to do so (e.g., in case of returns and cancellations). Please contact us if you want to learn more about how we have balanced our interests against yours.

    We will keep your data for thirty (30) days from when you contacted us last.

    6. Marketing and competitions

    6.1 Online Marketing

    Customers, Marketing recipients and Website visitors (who has consented to the use of relevant cookies) may be targeted by online marketing campaigns from us , e.g., banner ads on social media.

    We may share your personal data with social media platforms and similar ad tracking partners for this purpose. Such data include your IP-address and how you have interacted with our site and/or your name and contact information. We do this based on our legitimate interest to effectively market our products. Please contact us if you want to learn more about how we have balanced our interests against yours.

    We will keep your personal data for this purpose for one (1) year from your latest purchase, until you withdraw your consent to receive marketing or until the relevant cookie expires.

    You can read more about how we process your personal data for this purpose under Cookies on our website below.

    6.2 Other Marketing

    Customers and Marketing recipients will receive marketing communications such as newsletters and promotions from us. For this purpose, we will process your name and contact information.

    In addition, if you sign-up to participate in a competition or survey on our website, social media, in our retail store or at other external events, we will process personal data requested when you sign up (such as name, phone number, address, e-mail address and IP-address).

    Your personal data may be shared with marketing communication providers or partners/sponsors of our competitions.

    We process your personal data based on our legitimate interest to market our products and brand and to fulfil any obligations toward you connected with a competition. Please contact us if you want to learn more about how we have balanced our interests against yours.

    We keep Customers’ personal data for one (1) year from your latest purchase. We keep Marketing recipients’ personal data for one (1) year after the competition was completed or until you opt-out from such communication.

    7. Business and product development

    We use pseudonymised/anonymised data and/or statistics to develop our business and products, to make your experience even better. We process your personal data based on our legitimate interest to provide a high-end customer experience. Please contact us if you want to learn more about how we have balanced our interests against yours.

    Pseudonymised data will be used for these purposes for one (1) year from your latest purchase. After this time, the pseudonymised data will be anonymised or erased.

    Location and data sharing

    From time to time, and in addition to what is set out above, we may be required to submit information to a relevant third party (including but not limited to situations where we have a legal obligation to do so). This will include group companies, service providers, legal advisors, accountants, business consultants, authorities etc. We may also share your data with buyers, or potential buyers, in case of a merger or acquisition.

    We strive to process your personal data within the EU/EEA. However, in some situations it may be processed outside the EU/EEA (including in the USA), since the Company is based in the USA, and since we share your personal data with providers of analytics services and payment providers operating outside the EU/EEA.

    We always ensure that your personal data enjoys a high level of protection, even when the personal data is processed outside of the EU/EEA. In most cases, the importing party will reside in a country that has been deemed to offer adequate protection by the EU commission (such as the UK) or adheres to the EU-US Data Privacy Framework (GDPR, article 45). If not, we will enter into the EU Standard Contractual Clauses (GDPR, article 46). In addition, we take additional technical and organisational security measures when needed.

    Your rights

    Access: You have the right to know if we process personal data about you. If we do, you also have the right to receive information about the personal data we process and why we do it. You also have the right to receive a copy of all personal data we have about you. The first copy will be free of charge. If you request further copies, we may charge an administrative fee.

    Correction: If the data we hold about you are incorrect, you have the right to have it corrected. You also have the right to supplement incomplete information with additional information that is needed for the information to be correct. Once we have corrected your data, or it has been supplemented, we will inform those we have shared your data with about the update, provided that it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your data with.

    If you request to have data corrected, you also have the right to request that we limit our processing during the time we investigate the matter.

    Deletion: In some cases, you may request to have your data deleted. If we delete data following your request, we will also inform those we have shared your data with, provided that it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your data with.

    Object: You have the right to object to processing that is based on our legitimate interest. If you object to the use, we will, based on your particular situation, evaluate if our interests in using the data outweigh your interests in the data not being used for that purpose. If we are unable to provide compelling legitimate grounds that outweigh yours, we will stop using the data you object to – provided we do not have to use the data to establish, exercise or defend legal claims. If you object to the use, you also have the right to request that we restrict our use during the time we investigate the matter.

    You always have the right to object to, and unsubscribe from, direct marketing.

    Data portability: You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and transmit this data to another controller, provided that such portability is technically possible and that the processing is based on your consent or that it has been necessary to enter into or fulfil of our agreement

    Withdraw consent: If the processing of personal data is based on consent, you have the right to withdraw your consent, at any time. Such withdrawal does not affect the legality of the processing before the consent was withdrawn.

    Automated decision making: You have the right to not be subject to decisions based on solely automated decision making, including profiling, that may lead to legal consequences or have other similar effects.

    Complaint:If you are not satisfied with how we process your personal data, please let us know so. You also have the right to file a complaint with the supervisory authority in the country where you reside, work or your think a breach has occurred.

    In Sweden, the supervisory authority is the Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten (IMY)).

    Other websites

    21. This privacy notice only applies to our European websites. Please note that they may contain links to other websites. If you follow a link to another website, please read that website’s privacy notice.

    Contact information to the Company and 5.11 Sweden

    22. If you have questions, or if you want to exercise one of your rights, please contact the us:

    The Company 5.11 Sweden
    Email: privacy@511tactical.com Email: privacy@511tactical.com
    Postal address:
    Attn: Security Manager
    3201 North Airport Way, Manteca
    CA 95336, USA
    Postal address:
    Geijersgatan 2b
    216 18 Limhamn
    Sweden
    Phone: +(800) 511-9526 Phone: +46 (0) 40-230080

    Other

    This privacy notice is under regular review and was last updated on September 03, 2024.

    Cookies on Our Website

    Consent

    This website uses cookies. You decide if you want to allow our website to place cookies on your device. We do not place any cookies without your consent, except for such cookies that are necessary to provide the services that you have explicitly requested or that are required for the website to function. You can change your cookie settings at any time. See below under “Disable cookies” for more information on how to do it

    What Are Cookies?

    • Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a website (if you consent to the cookie being placed on your device). There are also other cookie-like techniques, such as pixels, fingerprinting, etc. When we refer to “cookies”, we mean all such techniques.
    • Cookies are used to recognize the device you use when you visit or return to a website. Cookies help you to effectively navigate between different pages on the website, save settings on the website and improve your user experience in general. They can also be used to direct advertisements to you based on your interests. This is done by tracking your behaviour on different websites.
    • Short-term cookies (sessions cookies) are automatically deleted when you close your browser while long-term cookies remain on your device after the browser is closed (for example, to remember your user settings the next time you return to the website). When you visit our website, your browser may receive cookies from several sources (and not just from us).

    Disable Cookies

    • You can set your device to not accept cookies or certain types of cookies. If you have accepted the use of cookies on our website in the past, but regret it, you may withdraw your consent by changing your cookie settings. You can do this by following the instructions for your specific browser or by using automatic tools to disable cookies, such as YourOnlineChoices.eu - Dina val. On certain browsers, you can also indicate that you do not want your internet activity to be tracked.
    • The organisation responsible for the cookie in question can also provide an automatic tool for disabling cookies. Below you will find an overview of which organisation is behind the cookie that have been placed on our website, what the cookie is used for and information about how you disable cookies you donot consent to.
    • Please note that some features on the website do not work as well if cookies are disabled. Disabling cookies may affect your use of our website and how certain services on the website work. After your first visit to the website, we may change which cookies are used.

    Strictly Necessary Cookies:

    The cookies listed below are absolutely necessary for you to be able to navigate and use the services on the website. Without these cookies, the core functions of the website will not function. Please note that these cookies cannot be disabled.


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    onetrust.com __cfduid Description: This domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations. A month

    Functional Cookies:

    The cookies listed below are used to provide certain functions to you as a website visitor. Examples of these features include that the website remembers the choices you make so that it is customised to your needs (including user name, language or region settings).


    Host Name Details Lifespan
    www.511tactical.com mage-translation-storage

    Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/customer/account/login/referer/aHR0cHM6Ly93d3cuNTExdGFjdGljYWwuY29tL3NhbGVzL29yZGVyL2hpc3Rvcnkv/

    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en/footwear/socks
    Secure:
    Http only:
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/catalog/category/view/s/shoulder-bags/id/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/catalog/category/view/id/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/accessories/every-day-carry/
    Session
    www.511tactical.com scarab.visitor Description: This cookie is used to display personalized product recommendations on the page. A year
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en/footwear/socks
    Session
    www.511tactical.com mage-translation-storage

    Description: This cookie is used to facilitate content caching on the browser to make pages load faster.

    Path:/se-en/outlet

    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/customer/account/login/referer/
    Session
     www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/company-info/careers/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en/new
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en
    6 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en
    7 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/accessories/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/mens/mens-outerwear/
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster. Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/customer-service/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/national-prep-month/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en/customer-service
    Session
    www.511tactical.com section_data_ids Description: This cookie is used to facilitate content caching on the browser to make pages load faster. Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en/women-s-range-gear
    A few seconds
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en/customer/account
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/catalog/category/view/s/new/id/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/footwear/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en/mens/mens-pants/uniform-pants
    Session
    www.511tactical.com private_content_version Description: This cookie is used to facilitate content caching on the browser to make pages load faster. 10 years
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en
    6 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/company-info/
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/de-en
    6 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/public-safety/
    Session
    www.511tactical.com mage-cache-storage-invalidation Description: This cookie is used to facilitate content caching on the browser to make pages load faster. A day
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/mens/footwear/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/sale/
    Session
    www.511tactical.com mage-cache-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster. A day
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/mens/mens-shirts/
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster. 7 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/catalog/product/view/id/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/public-safety/law-enforcement/accessories/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path://customer-service/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/womens/bags-and-packs/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/catalog/category/view/s/uniforms/id/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/public-safety/law-enforcement/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/mens/bags-packs/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/bags-packs/
    Session
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/de-en
    6 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/operation-holiday/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en/bags-packs/accessories
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/mens/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster. A day
    www.511tactical.com form_key Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en
    7 days
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en/resources
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/eu-en/mens/mens-pants
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/2013-holiday-gift-guide/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/de-en
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/bags-packs/pouches-and-attachments/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/womens/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/se-en
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/womens/womens-outerwear/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/new/
    Session
    www.511tactical.com mage-translation-storage Description: This cookie is used to facilitate content caching on the browser to make pages load faster.
     
    Path:/womens/womens-shirts/
    Session

    Performance Cookies:

    The cookies listed below are used to analyse how our visitors use the website and to monitor the website’s performance. This enables us to optimize the use of the website while you can more easily find what you are looking for. Among other things, performance cookies are used to see which pages on the website are most popular and to see how users move between the pages on the website. Performance cookies may also be used to display articles or services on the website that we believe are of interest to you based on how you normally use the website. .


    Host Name Details Lifespan
    www.511tactical.com _gat_UA-

    Description: Stores the geographical location of browsers and targets ads.
    Dynamic Yield Privacy Policy

    A few second
    www.511tactical.com _ga Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
    Facebook Privacy Policy
    2 years
    www.511tactical.com _gat_UA-nnnnnnn-nn Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
    Google Privacy
    A few seconds
    www.511tactical.com _gid Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. A day
    nr-data.net JSESSIONID Description: This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications. Session

    Marketing Cookies:

    We use certain cookies that are provided by third parties (which are listed in the tables below) to monitor the website’s performance, enable digital communication with our website visitors and to display advertising to you on third parties’ websites. Third party cookies can also be used by a third-party organisation for purposes decided by these parties. You can read more about how third-party organisations use information that is collected via third party cookies in each organisation’s policy. We use third party cookies provided by the following organisations:


    Host Name Details Lifespan
    www.511tactical.com _dy_df_geo

    Description: Stores the geographical location of browsers and targets ads.
    Dynamic Yield Privacy Policy

    A month
    www.511tactical.com _fbp Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
    Facebook Privacy Policy
    3 months
    www.511tactical.com _gcl_au Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
    Google Privacy
    3 months
    www.511tactical.com _dy_geo Description: Stores the geographical location of browsers and targets ads.
    Dynamic Yield Privacy Policy
    A month
    www.511tactical.com _dy_df_geo Description: Stores the geographical location of browsers and targets ads.
    Dynamic Yield Privacy Policy
    A few seconds
    www.511tactical.com _fbp Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
    Facebook Privacy Policy
    3 months
    www.511tactical.com _dy_geo Description: Stores the geographical location of browsers and targets ads.
    Dynamic Yield Privacy Policy
    A few seconds
    serving-sys.com eyeblaster Description: This domain is owned by Sizmek (formerly DG MediaMind). They provide multi-platform targeted advertising services.
    Sizmek Privacy Policy
    A few seconds
    linkedin.com bcookie Description: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.
    LinkedIn Privacy Policy
    2 days
    youtube.com GPS Description: YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
    Youtube Privacy
    A few seconds
    www.linkedin.com bscookie Description: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.
    LinkedIn Privacy Policy
    2 years
    doubleclick.net test_cookie Description: This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
    Google Privacy
    A few seconds
    bidr.io bito Description:  Allows third party advertisers to target the visitor with relevant advertisements. A year
    adsrvr.org TDID Description: This domain is owned by TheTradeDesk. The main business activity is: Ad Serving Platform
    TheTradeDesk Privacy
    A year
    facebook.com fr Description: Contains browser and user unique ID combination, used for targeted advertising.
    Facebook Privacy Policy
    3 months
    youtube.com YSC Description: YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
    Youtube Privacy
    Session
    youtube.com CONSENT Description: This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
    Youtube Privacy
    2 years
    serving-sys.com u2 Description: This domain is owned by Sizmek (formerly DG MediaMind). They provide multi-platform targeted advertising services.
    Sizmek Privacy Policy
    3 months
    google.com NID Description: This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
    Google Privacy
    6 months
    youtube.com VISITOR_INFO1_LIVE Description: This cookie is used as a unique identifier to track viewing of videos
    Youtube Privacy
    6 months
    pinterest.com __cfduid Description: This domain is owned by Pinterest. The main business activity is: Social Content Sharing platform
    Pinterest Privacy Policy
    A month
    adsrvr.org TDCPM Description: This domain is owned by TheTradeDesk. The main business activity is: Ad Serving Platform
    TheTradeDesk Privacy
    A year
    linkedin.com UserMatchHistory Description: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.
    LinkedIn Privacy Policy
    A month
    serving-sys.com t1 Description: This domain is owned by Sizmek (formerly DG MediaMind). They provide multi-platform targeted advertising services.
    Sizmek Privacy Policy
    3 months
    ads.linkedin.com lang Description: This domain is owned by LinkedIn, the business networking platform. This sub-domain is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng.
    LinkedIn Privacy Policy
    Session
    linkedin.com lidc Description: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.
    LinkedIn Privacy Policy
    A day
    linkedin.com lang Description: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.
    LinkedIn Privacy Policy
    Session
    serving-sys.com ActivityInfo2 Description: This domain is owned by Sizmek (formerly DG MediaMind). They provide multi-platform targeted advertising services.
    Sizmek Privacy Policy
    3 months
    pinterest.com _pinterest_cm Description: This domain is owned by Pinterest. The main business activity is: Social Content Sharing platform
    Pinterest Privacy Policy
    A year
    www.facebook.com   Description: This domain is owned by Facebook, which is the world's largest social networking service. As a third-party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
    Facebook Privacy Policy
    Session
    doubleclick.net IDE Description: This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange A year
    www.511tactical.com _sp_ses.xxxx Description: simplybusiness.co.uk  A few seconds
    www.511tactical.com _sp_id.xxxx Description: simplybusiness.co.uk  2 years
    live.rezync.com/rezync.com Zync-uuid Description: Zeta uses a pixel to assign you a Zeta-specific identifier in order to collect information about your visit on our webpage. Collection also includes IP-address, browser type, pages visited and information about your browsing history. Such information is collected and shared with third parties who may combine the information with other information about you, such as your email address, for the purpose of sending you targeted or personalized messages based on your online activity and browsing history, including by email. Zeta Privacy Policy 390 days
    live.rezync.com/rezync.com Sd-session-id Description: Zeta collects information about your session activities on our webpage, e.g., how you interact on our webpage. Zeta Privacy Policy 390 days
    live.rezync.com/rezync.com Zync-tracking-optout Description: Zeta tracks whether you have opted out from receiving marketing messages
    from us or not. Zeta Privacy Policy
    5 years
    511tactical.com _bti Description: Zeta collects information on website metadata and the following identities: bsin,
    known identifier (plain/encrypted) and identification status. Zeta Privacy Policy
    365 days
    511tactical.com btidentity Description: Zeta collects information about your unique internal ZMP backend identifier
    (bsin) that is returned in API responses. It can be used to make API calls for user updates
    and events. This identification is anonymous and nonencrypted. Zeta Privacy Policy
    365 days
    511tactical.com _bts Description: Zeta collects information about your session identification, i.e., your unique
    number that our web server assigns to you for identification as a specific user for the duration
    of your visit on our webpage to track your activity on our webpage. Zeta Privacy Policy
    365 days

    Please note that this cookie policy does not cover, and we are not responsible for, third party’s use of the information collected by such cookies (neither if this website links to such third party’s website, nor vice versa).


    Changes in This Cookie Policy:

    We may update this cookie policy over time, and we therefore encourage you to visit this site at regular intervals. If we make any significant changes to this policy, you will be informed in an appropriate manner.

    Product Disclaimer

    Product details, prices, and availability are subject to change without notice. 5.11 Warranties: All of our products are backed by a limited warranty. Please visit http:// www.511tactical.com/se-en/customer-service/warranty for details regarding our product warranties. Returns and Exchanges: Please visit http://www.511tactical.com/se-en/customer-service/return-policy/ for details regarding how to return products. Blood-Borne Pathogen Resistance: Certain 5.11 products feature resistance to blood-borne pathogens. Please visit http://www.511tactical.com/customer-service/help-center/ for more details regarding the level of this resistance and other important information. Trademarks: The following are trademarks of their respective owners: TEFLON®, YKK®, Prym®, MultiCam®, VTAC®, Viking Tactics®, Blade-Tech®, Ironclad®, Storm Cotton®, 3M®, Scotchlite®, Nomex®, Duraclad®, Kevlar®, Breathoprene®, MOLLE-LOK™, iPhone®, Apple®, Facebook®, YouTube®, OrthoLite®, NanoGLIDE®, TransDRY®, eVent®, HELCOR®, AustriAlpine®, Realtree®, Duraflex®




    EU 5.11 Terms of Sale Policy

    1. Pricing and Availability

    All prices are shown in Euros; taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order.

    All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    Additionally, many products displayed on our websites are also available in 5.11 retail stores while supplies last, but you should not assume that what you see on the websites can always be seen in our stores. Prices displayed on the websites may vary from those in the store or from store-advertised prices.

    2. Errors

    We attempt to be as accurate as possible and to eliminate errors on the websites; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free.

    In the event of an error—whether on the websites, in an order confirmation, in processing an order, in delivering a product or service or otherwise—we reserve the right to correct such error and to revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged.

    Your sole remedy in the event of such error is to cancel your order and obtain a refund.

    3. Out-of-Stock Items; Backorders

    If the color or size you want is not listed in the "Choose Your Color/Size" drop-down box on the Product Information page, it is not then available for ordering. Please check back later.

    4. Agreement to Conduct Transactions Electronically; Recording; Copies

    You agree that all of your transactions with or through the websites may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us.

    You are responsible to print or make an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you.

    5. Shipping & Handling; No Export by You

    When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the websites when your order is placed. We reserve the right to increase, decrease, add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service.

    Generally, shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts, including orders shipped to a 5.11 store for pick-up.

    Any shipping times shown on the websites are estimates only – actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.

    Online Return Form

    6. Right of Withdrawal

    If you change your mind after your online purchase, you have a mandatory right of withdrawal within 14 days of the purchase. You may use the following standard form:

    Standard form for right of withdrawal
    (to be filled out and returned to us if you wish to withdraw from the agreement):

    To: _____________________________________________________

    I hereby declare that I wish to withdraw from my purchase agreement regarding the following product/service:

    Date of order: _____________________________________________

    Name of consumer: _________________________________________

    Address of consumer: _______________________________________

    Signature of consumer (if sent by paper): _______________________________________

    Date: __________________________________________

    7. Payment; Credit for Refunds

    Only valid credit cards or other payment method acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other payment method. By submitting your order, you represent and warrant that you are authorized to use the designated card or payment method and you authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the websites) to that card or other payment method. If the card (or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

    Regarding "Your Account," you agree to keep all payment cards or other payment method information current, and you agree that we may submit charges for processing even if the card (or other method) has expired or changed by the time we submit it. You must resolve any problem we encounter in order to proceed with your order.

    8. Returns and Exchanges of Products

    Please see our Returns & Exchanges page for information regarding our policies for returning and/or exchanging your purchases.

    If you believe a product sold by 5.11 has a condition or defect that might make it unsafe, please call 1-866-451-1726 or send us a message.

    9. Complaints and Legal Notices

    All complaints and legal notices should be mailed to 5.11, Inc., Attn: Legal Department, 3201 N. Airport Way, Manteca, CA 95336. If a law requires us to accept legal notices via email, call 1-866-451-1726 to ask for the address intended for receipt of such notices.

    10. Warranty Information

    5.11 warrants each product sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the product, or for the maximum period allowed by the laws of your jurisdiction, if less.

    Please see our Warranty Information page for full details including exclusions.

    Generally, shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts, including orders shipped to a 5.11 store for pick-up.

    Any shipping times shown on the websites are estimates only – actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.

    11. Exclusive Remedy for Any Breach of Warranty; Limitation of Liability

    Your sole and exclusive remedy, and 5.11's sole and exclusive liability, for any breach of warranty by 5.11 shall be your right to return the product or receive a refund, as provided in 5.11 Return Instructions.

    IN NO EVENT SHALL THE 5.11 PARTIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL THE AGGREGATE LIABILITY OF THE 5.11 PARTIES (JOINTLY), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITES EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE.

    THE LIMITATIONS SET FORTH IN THIS SECTION 11 WILL NOT LIMIT OR EXCLUDE THE 5.11 PARTIES' LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH THE SITES, OR FOR THE 5.11 PARTIES' GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.

    Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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