Send Us an Email
Due to COVID-19 and increased order volume, you may experience longer than average wait-times or delayed responses when contacting us.
We greatly appreciate your patience and apologize for any inconvenience this may cause. Our teams are working hard to provide excellent service to our customers during this critical time and our customer service team will respond to your inquiry as soon as possible.
Looking for your order's status?
5.11 does not want to receive confidential or proprietary information, including credit/debit card or personal identification numbers, banking information, or unsolicited product ideas. Please do not include this type of information in your feedback.
Email Support
Please fill out the form and we will respond in less than 24 hours. For urgent inquiries please either call or chat with us during our operating hours.
Chat Hours
Mon - Fri: 6:30AM to 4:30PM PST
Sat - Sun: 8:00AM to 2:00PM PST
Holidays: Closed
Phone Hours
1.866.451.1726
Mon - Fri: 5:00AM - 5:00PM PST
Holidays: Closed