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Due to COVID-19 and increased order volume, you may experience longer than average wait-times or delayed responses when contacting us.

We greatly appreciate your patience and apologize for any inconvenience this may cause. Our teams are working hard to provide excellent service to our customers during this critical time and our customer service team will respond to your inquiry as soon as possible.

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5.11 does not want to receive confidential or proprietary information, including credit/debit card or personal identification numbers, banking information, or unsolicited product ideas. Please do not include this type of information in your feedback.

Email Support

Please fill out the form and we will respond in less than 24 hours. For urgent inquiries please either call or chat with us during our operating hours.

Chat Hours

Mon - Fri: 6:30AM to 4:30PM PST
Sat - Sun: 8:00AM to 2:00PM PST
Holidays: Closed

Phone Hours

Mon - Fri: 5:00AM - 5:00PM PST
Holidays: Closed

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or call us at (866) 451-1726

Guaranteed Returns

100% Satisfaction Guarantee for 90 days
Our Return Policy

Free Ground Shipping On All US Orders $99+

Free Shipping On All US Orders!