Please review these basic terms for use of www.511tactical.com and its related sites (collectively, the
“Website” or “Websites”). By using the Website, you agree to follow and be bound by
please do not use the Websites. We may change these Terms any time. By using the Website after a change, you
agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly.
Throughout these Terms, “5.11”, “we”, “us”, and “our” refer
to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities. For Social Media Terms &
Conditions click here.
Terms of Sale
- Pricing and Availability
All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional. All items are
subject to availability and we reserve the right to impose quantity limits on any order, to reject all
or part of an order and to discontinue products or services without notice, even if you have already
placed your order. All prices are subject to change without notice and you agree that taxes may be
from the amount shown on the billing screens. Several factors may cause this, such as variances between
processor programs and changes in tax rates. Additionally, many products displayed on our websites are
also available in 5.11-owned retail stores while supplies last, but you should not assume that what you
on the websites can always be seen in our stores. Prices displayed on the websites may vary from those
store or from store-advertised prices.
We attempt to be as accurate as possible and to eliminate errors on the websites; however, we do not
warrant that any product, service, description, photograph, pricing or other information is accurate,
complete, reliable, current or error-free. In the event of an error—whether on the websites, in an order
confirmation, in processing an order, in delivering a product or service or otherwise—we reserve the
right to correct such error and to revise your order accordingly if necessary (including charging the
correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of
such error is to cancel your order and obtain a refund
- Out of Stock Items; Backorders
If the color or size you want is not listed in the "Choose Your Color/Size" drop-down box on the Product
Information page, it is not then available for ordering. Please check back later.
- Agreement to Conduct Transactions Electronically; Recording;
You agree that all of your transactions with or through the websites may, at our option, be conducted
electronically from start to finish, and that any oral conversations may be recorded. If we decide to
proceed non-electronically, those transactions will still be governed by the remainder of these Terms
unless you enter into different terms provided by us. You are responsible to print or make an electronic
copy of these Terms and any other contract or disclosure that we are required to provide to you.
- Shipping and Handling; No Export by You
When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown
on the websites
when your order is placed. We reserve the right to increase, decrease, add or eliminate charges from
time to time and
without prior notice, so you agree to check all charges before placing an order or signing up for a
shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any
handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination
including orders shipped to a 5.11 store for pick-up. Any shipping times shown on the websites are
actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for
- Payment; Credit for Refunds
Only valid credit cards or other payment method acceptable to us may be used and all refunds will be
credited to the
same card or, in our discretion, other payment method. By submitting your order, you represent and
warrant that you are
authorized to use the designated card or payment method and you authorize us to charge your order
shipping, handling and any other amounts described on the websites) to that card or other payment
method. If the card
(or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, your order may
be suspended or
cancelled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment
information current, and you agree that we may submit charges for processing even if the card (or other
expired or changed by the time we submit it. You must resolve any problem we encounter in order to
proceed with your
- Returns & Exchanges of Products
Please see our Returns & Exchanges
page for information regarding our policies for returning and/or exchanging your
purchases. If you believe a product sold by 5.11 has a condition or defect that might make it unsafe,
please call call
1-866-451-1726 or send us a message.
- Complaints and Legal Notices
All complaints and legal notices should be mailed to 5.11, Inc., Attn: Legal Department, 3201 N. Airport
CA 95336. If a law requires us to accept legal notices via email, call 1-866-451-1726 to ask for the
for receipt of such notices. If you are a California resident, the Complaint Assistance Unit of the
Division of Consumer
Services of the Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112,
95834 or 1-800-952-5210.
- Warranty Information
5.11 warrants each product sold by 5.11 or its authorized dealers to be free of defects in materials or
as long as you own the product, or for the maximum period allowed by the laws of your jurisdiction, if
Please see our Warranty Information
page for full
details including exclusions.
- Exclusive Remedy for Any Breach of Warranty; Limitation of
Your sole and exclusive remedy, and 5.11's sole and exclusive liability, for any breach of warranty by
5.11 shall be
your right to return the product or receive a refund, as provided in 5.11 Return Instructions.
IN NO EVENT SHALL THE 5.11 PARTIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, NOR SHALL THE AGGREGATE LIABILITY OF THE 5.11 PARTIES (JOINTLY), WHETHER IN CONTRACT, WARRANTY,
TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR
RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITES
EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE.
THE LIMITATIONS SET FORTH IN THIS SECTION 10 WILL NOT LIMIT OR EXCLUDE THE 5.11 PARTIES' LIABILITY FOR
PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH THE SITES, OR FOR THE 5.11
PARTIES' GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
The Website and its entire contents, features, and functionality (including by not limited
to all information, text, displays, images, icons, video, and audio, and the design, selection, and
arrangement thereof), are owned by 5.11, its licensors, or other providers of such material and are
protected by United States and international copyright, trademark, patent, trade secret, and other
intellectual property or proprietary rights laws.
These Terms permit personal, non-commercial, use of the Website only. You are not
authorized to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform,
republish, download, store, or transmit any material on our Website, unless otherwise permitted to do so by
law or by written consent from 5.11. Nothing in the Terms transfers to you any right, title or interest in
any content on the Website, including any intellectual property or content of third parties included on the
Website. You must not access or use any part of the Website, or materials available through the Website, for
If you wish to use any material on the Website, please submit a request to the Legal
Department using the “Contact Us” form found at http://www.511tactical.com/customer-service/contact/. Consent
and/or permission can be granted or withheld at the sole discretion of 5.11. Failure to respond to any
request, does not constitute consent or permission.
5.11®, 5.11 Tactical®, as well as most other product names and logos used by 5.11
on this website are the trademarks or registered marks of 5.11, Inc. These include all products, logos,
phrases denoted with™ or ®, and all related names, designs and slogans. Trademarks of other
parties are identified wherever possible and 5.11 acknowledges their rights, and include, but are not
limited to, the following:
VELCRO® is a registered trademark of Velcro Industries B.V.
Traverse® is a trademark of L.L. Bean, Inc. used under license by 5.11, Inc.
Teflon™ is a trademark of The Chemours Company FC, LLC used under license by 5.11 Tactical.
OrthoLite® is a registered trademark of O2 Partners, LLC.,
used under license by 5.11, Inc.
REALTREE® and REALTREE X-TRA® are registered trademarks of Jordan Outdoor
Enterprises, Ltd., used under license by 5.11, Inc.
Cordura® is a registered trademark of Invista North
America, S.à r.l., a société à responsibilité
limiteé, used under license by 5.11, Inc.
VTAC® and Viking Tactics® are registered trademarks of Viking Tactics, Inc., and is
used under license by 5.11, Inc.
eVent® is a registered trademark of BHA Altair, LLC, used under license by 5.11, Inc.
Veil Camo® is a registered trademark of Veil Camo, LLC, and is used under license by
Copyright and Usage of Content:
The copyrights and other rights to the materials on our Website, or other 5.11 owned or
operated platforms (i.e. blogs, social media accounts, etc.), are owned by 5.11. No further publication or
commercial use may be made of these materials without the express written permission of 5.11.
Copyright Infringment Complaints:
If you believe that your work has been improperly copied and posted on this Website, such
that it constitutes infringement, please provide us with the following information: (1) name, address,
telephone number, email address and an electronic or physical signature of the copyright owner or of the
person authorized to act on his/her behalf; (2) a description of the copyrighted work that you claim has
been infringed; (3) a description of where on the Website the material that you claim is infringing is
located; (4) a written statement that you have a good faith belief that the disputed use is not authorized
by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury,
that the above information in your notice is accurate and that you are the copyright owner or authorized to
act on the copyright owner's behalf. These requirements must be followed to give 5.11 legally sufficient
notice of infringement. Send copyright infringement complaints to:
Attn: Legal Department
Manteca, CA 95336
Website Contents and Technologies:
5.11 does not provide the technologies used to build our Website and, therefore, we neither
recommend nor endorse these technologies. Any information regarding identified technologies, including their
capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby
disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or
other intellectual property interests of third parties. The downloading or export of software or technical
data from this Website to any other jurisdiction may be a violation of the United States export laws and is
Submission Of Product Ideas Or Information:
With regard to the submission of information to 5.11, please note that 5.11 does not want to receive
confidential or proprietary information, including product ideas, from you through this Website or otherwise
unless you have another written agreement with 5.11 related to the sharing of such information. Any
information that 5.11 receives from you through this Website, must comply with all applicable federal,
state, local and international laws and regulations, and, other than your personally-identifiable
and NON-PROPRIETARY. BY TRANSMITTING NON-CONFIDENTIAL AND/OR NON-PROPRIETARY INFORMATION VIA THIS WEBSITE OR
OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH 5.11 RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT
5.11 MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.
We at 5.11, welcome your comments and submissions regarding our company, products, Website,
blog, and/or services, which might include personal information about you and your use of the Website or
As a condition to your submission of any comments, reviews, photos, or other material,
including social media posts associated with hangtags related to 5.11 (“User-Generated
Content”), you agree to grant 5.11 an irrevocable, royalty-free, worldwide, and non-exclusive license
to use, reproduce, distribute, publish, display, and create derivative works of the User-Generated Content,
in any media now or hereafter known. 5.11 may display your User-Generated Content for other users to see,
together with your name and associated social media account profile, if applicable.
5.11 may request to use or display the User-Generated Content you post on Facebook,
Twitter, Instagram, or Pinterest by sending you a direct message. By responding to our message with
“#YES511,” you grant us permission to use your User-Generated Content and agree to be bound
by these Terms.
You understand, agree, represent and warrant that: 1) such User-Generated Content may be
used on the Website and/or other 5.11 maintained websites, marketing materials, or social media pages; 2)
you are 18 years of age or older and have the full power and authority to submit the User-Generated Content
and grant the licenses herein; 3) the User-Generated Content will not violate anyone else's right, including
copyright, trademark, privacy or other rights; and 4) your User-Generated Content complies with all
applicable laws, rules and regulations, as well as any applicable third-party agreements, including without
information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic,
profane, or otherwise unlawful, obscene or objectionable material, as determined by, and in the sole
discretion of, 5.11. You will be solely responsible for the content of any submissions you might make.
5.11 has the right to remove or refuse to post any User-Generated Content for any or no
reason, in its sole discretion. 5.11 cannot review all material before it is posted on the Website, or
ensure prompt removal of objectionable material after it has been posted. Accordingly, 5.11 is not
responsible or liable for the content or information that others post or transmit to the Website, for any
error, defamation, libel, slander, omission, falsehood, obscenity, profanity or other objectionable material
contained in any such information, or for the conduct of any Website user.
Product Information and Orders:
Products displayed on the Website can be delivered only in accordance with United States
export laws and regulations. By placing your order with us, you are representing to us that you will comply
with all applicable laws and that you are of legal age and, furthermore, you agree to hold us harmless from
your failure to comply with these requirements.
Product pricing and availability are subject to change without notice. The display of
product color will depend on your individual monitor and 5.11 cannot guarantee the accuracy of your
All orders placed through the Website are subject to 5.11’s acceptance. This means
that 5.11 may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any
or no reason, and without liability to you or anyone else. If your credit card has already been charged for
an order that is later cancelled, 5.11 will issue you a refund.
The sale, possession, transportation, and use of knives are subject to a wide variety of
local, state, federal and international laws. As a result, it is your responsibility to familiarize yourself
and comply with all laws that might be applicable to your purchase, possession, transportation, use or
resale of our knives. To do so, we recommend that you contact your local law enforcement. We do not and will
not sell knives to minors.
Registered Customer Account:
By creating a Registered Customer Account on the Website, you will be able to move through
the checkout process faster, store shipping and billing information, view past orders, and track shipments.
An account is not required to make purchases via the Website. If you do not wish to set-up an account, you
Links to Other Websites:
Any links contained on the Website to outside websites are provided only as a convenience.
All use of outside links is at your sole risk. If you have any concerns regarding any outside site linked to
or from the Website, please direct them to the owner or operator of the outside site. 5.11 is not
responsible for any outside sites, services, or other materials linked to or from the Website, and we
disclaim all liability for any injury you might experience by using such materials. You may not create
hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of
this Website without 5.11’s prior written consent.
THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL
INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF
INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL 5.11 BE LIABLE TO ANY PARTY FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY
INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO,
DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF 5.11 IS EXPRESSLY
ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO
YOU. Additionally, 5.11 makes no representations or warranties whatsoever about any other website which you
may choose to access through this Website. Links provided by 5.11 to such websites are provided solely for
your convenience and should not be deemed to imply that 5.11 endorses those websites or any content therein.
You agree to defend, indemnify and hold 5.11 (along with its directors, officers,
employees, and agents) harmless from and against any claims, damages, costs, and expenses, including
attorneys' fees, arising from or related to your use of the Website (including User-Generated Content) or
your violation of any of these Terms.
This Website is controlled and operated by 5.11, from our offices in Irvine, California.
Unless otherwise specified, 5.11 displays this Website and its contents solely to market and promote
products and services in the United States and make no claims as to its accessibility outside of the United
States. Access to the Website may not be legal by certain persons or in certain countries. Should you choose
to access the Website from outside of the United States, you do so at your own risk and are responsible for
compliance with local laws.
These Terms shall be construed according to California law, without regard to conflicts of
laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the
Website, or products or services purchased using this Website, shall be resolved exclusively by the state
and federal courts of the State of California. Your use of the Website constitutes your consent to the
jurisdiction and venue of said courts with respect to any such dispute.
5.11 relating to the Website or its contents. Any other agreements are superseded and have no force or
Your failure to comply with these Terms automatically revokes your authorization to use the
Website and terminates any and all rights granted to you under the Terms. The restrictions, including
restrictions with respect to its content, disclaimers, and liability limitations in these Terms shall
continue to apply. Upon denial of access, you must promptly destroy all content downloaded or obtained from
this Website, as well as all copies of content.
5.11 Tactical reserves the right to cancel or make adjustments to any order placed online
in order to comply with the promotion being offered. We will not charge any customer’s credit card an
amount that is greater than the total checkout price. However, orders may be put on hold in order for a
customer service representative to contact a customer for additional information necessary to complete an
order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the
511tactical.com website. Promotions cannot be applied to previous orders placed.
Arbitration & Class Waiver Action:
By using this website, you agree that any dispute or claim relating in any way to your use
of the Websites will be resolved by binding arbitration, rather than court. ARBITRATION MEANS THAT
YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT TO, A JUDGE OR JURY TO DECIDE YOUR CLAIMS.
Any dispute or claim relating in any way to the Websites, any dealings with us and
our customer service agents, any representations made by us, and/or your use of our Websites
the unauthorized disclosure of personally identifiable information) will be resolved by binding and
confidential arbitration, rather than in court, except that you may assert individual claims in
small claims court if your claims qualify and so long as the matter remains in such court and
advances only on an individual basis. This includes any dispute or claim you assert against 5.11,
5.11’s employees, agents, successors, subsidiaries, affiliates and assigns. This also includes any
Unless you and we agree otherwise in writing, arbitration shall be administered
before a single arbitrator administered by JAMS and conducted in accordance with the JAMS
Streamlined Arbitration Rules and Procedures in effect at the time of filing of the arbitration (the
"JAMS Rules"). However, just as a court would, the arbitrator or arbitrators must honor the terms
attorneys’ fees) authorized by law and/or the JAMS Rules. The arbitration decision and award is
final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
There is no judge or jury in arbitration and arbitration procedures are simpler and more limited
than rules applicable in court. For example, rights to the prehearing exchange of information and
other discovery, as well as appeal rights, are more limited than were you to sue in court.
YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND 5.11 ARE EACH
WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO
PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE
ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
ANY ARBITRATION SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A
CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY. THIS AGREEMENT DOES NOT ALLOW FOR CLASS
ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED
TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND 5.11 AGREE
OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S
CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A
REPRESENTATIVE OR COLLECTIVE PROCEEDING. THE ARBITRATOR’S DECISION OR AWARD IN ONE PERSON’S CASE
CAN ONLY IMPACT THE PERSON BROUGHT THE CLAIM, NOT OTHER 5.11 CUSTOMERS, AND CANNOT BE USED TO
DECIDE OTHER DISPUTES WITH OTHER CUSTOMERS.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS
Rules. Arbitration under this agreement shall be held in the United States county where you live or work,
California, or any other location we mutually agree to, subject to California law. The arbitration may award
on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on
the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
If any part of the agreement to arbitrate in this section is found unenforceable, the
unenforceable term will be severed and the remaining arbitration terms will be enforced (but in no case will
there be a class, representative or private attorney general arbitration). If any of the class action
restrictions are ever deemed illegal or unenforceable, the illegally deemed or unenforceable restriction(s)
shall be severed from this arbitration provision, and such class action shall be exempted from this
arbitration provision and brought in court. This arbitration provision may be enforced in any court of
Last Updated: July 19, 2021
If you are located within the European Union, Japan, or Australia, the
following region-specific Terms apply:
European Union &
If you are a California or Nevada resident, please see the following state-specific privacy
of this Policy:
Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy, we provide this
explaining our online and offline information practices and the choices you can make about the way
information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we
available on our homepage and at every point where personally-identifiable information might be
Throughout this Policy, “we”, “us”, and “our” refers to 5.11, Inc. and its parents, subsidiaries,
affiliated entities, and “Website” refers to www.511tactical.com and the sites found on the Internet
at news.511tactical.com, including mobile versions of
The Information We Collect:
We may collect personal data from customers both online and offline. Online, we may
information through the Website, an affiliated site (such as a promotional microsite linked to our
5.11 Tactical page on a community website (such as Facebook or the like), when you interact with us
email, text messages, or mobile applications, or through similar online avenues. On some pages, you
order products, make requests, submit product reviews, and register to receive materials or
this information may also be collected. Offline, we may collect information through our sales
retail locations (such as email addresses for the purposes of sending electronic receipts). Our
applies to all information collected by or submitted to the Website, 5.11, or its employees as
The types of personal information collected include personal identifiers, financial
commercial information, and internet and device information, including, without limitation, your
address, email address, phone number, and credit/debit card information. We may collect information
your browsing history, search history, purchase behavior, IP address, device type, cellular carrier,
location information, and other information regarding your interaction with a particular website,
application, or advertisement, including the Website, when and after you use the Website.
On some pages, you may submit information about other people. For example, if you
gift online and want it sent directly to the recipient, you will need to submit the recipient’s
this circumstance, the types of personal information collected relating to the recipient include
shipping address, and phone number.
We may combine information you give us with other information from 5.11 sources or
transactions, including without limitation 5.11 Stores, direct mail, catalogs, events, and automatic
collection sources. We may also combine that information with data that is publicly available and/or
from third parties.
Automatic Data Collection
- Cookies (browser cookies): Our Website uses “cookie” technology to improve the
of your experience. A cookie is a small file that is placed onto an Internet user's web browser
device and is used to remember and/or obtain information about the user. Cookies store
a website may need in order to personalize your experience and gather website statistical data.
you visit our Website to browse or to read or download information, we collect and store the
name of the
domain and host from which you access the Internet (for example, msn.com, google.com, etc.); the
Internet protocol address of the computer you are using; the browser software you use and your
system; the date and time you access our Website; and the Internet address of the website from
linked directly to our Website. We use this information to measure the number of visitors to
our Website, and to help us make our Website more useful and interesting to our visitors. We use
information from cookies in the aggregate to analyze for trends and statistics, and then discard
To find more information about cookies and for instructions on how to disable them please visit
www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially
allow cookies, but also offer the option to restrict cookies or warn you of their use. By
cookies, you won’t be able to enjoy the convenience provided by our customization.
- Flash Cookies Certain features of our Website may use local stored
Flash cookies) to collect and store information about your preferences and navigation to, from,
our Website. Flash cookies are not managed by the same browser settings as are used for browser
- Web Beacons Pages of our Website and our e-mails may contain small
files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs)
enable us, for example, to count users who have visited those pages or opened an email and for
related website statistics (for example, recording the popularity of certain website content and
verifying system and server integrity).
We may also use technologies to collect information about your online activities over time and
third party websites or other online services (e.g., behavioral tracking). Because there are not
common industry-accepted “do-not-track” standards and systems, our Website does not respond to
The Way We Use Information
We use the information you provide (about you or someone else) when placing an
ship the product and to confirm delivery, to improve your shopping experience, help target or
products for you, and/or to help analyze and improve our Website’s overall performance.
If you contact us, we retain copies of your email correspondence and use return
addresses to answer the e-mail received. Such addresses are not used for any other purpose and are
shared with outside parties.
We may post a product review or other content (including social media posts
hashtags related to 5.11) that you submit, although we reserve the right to not post such content if
detail about how information is collected and used, see Annex 1 below.
We will occasionally send out promotional e-mails to our previous purchasers
sweepstakes and catalog and e-mail signups. You may opt-in to receive e-mails from us by providing
address during checkout at any 5.11-owned retail store or by signing up within your Registered
Account. If you no longer wish to receive email marketing communications from us, you may opt-out of
receiving marketing-related emails by using the unsubscribe method provided in our communications
clicking on the “unsubscribe” link in the email to unsubscribe). Please note that unsubscribing from
promotional material will not prevent us from contacting you for other reasons, such as responses to
customer service inquiries, or information about a community or plan type for which you have
You may also choose to participate in certain text or SMS/MMS marketing. If you opt
such marketing, we may collect and use certain personal information, including phone number, email,
browsing behavior, purchase behavior, device type, cellular carrier, and location to contact you and
you marketing communications or promotions. View addition SMS terms at: SMS Terms & Conditions.
Third Party Analytics
We and/or third parties including advertising companies, social networking sites,
targeted advertising, marketing, analytics, and monitoring performance and improvement of our
(traffic, errors, page load time, popular pages, etc.).
You can opt out of remarketing and targeted advertising as follows:
- Google Analytics and Facebook Pixel: We use Google Analytics and Facebook Pixel
understand how our website, services, and products perform, how you use them, and to serve you
on third-party websites and social networking sites like Facebook. To learn more about how
processes your data, please visit: https://www.google.com/policies/privacy/.
of Google Analytics, please install the Google Analytics Opt-out Browser Add-on by visiting: https://tools.google.com/dlpage/gaoptout.
learn more about how Facebook uses your data, please visit:
- Universal Opt-out: You can also opt out from companies like Google, Facebook
participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also
of participating companies from
the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out
mobile device settings.
Sharing of Your Information
We may share your personal information with our vendors, subsidiaries, partners,
third-party independent contractors for purposes of: (1) performing functions on behalf of us, such
processing credit card transactions; (2) providing you with product offers, marketing or promotional
materials through phone, text, or electronic and/or postal mail; and (3) tracking information
through our Website or social media sites. Our vendors, partners and third-party independent
obligated contractually not to use or share your personal information for unauthorized purposes.
We also may disclose your personal information: (1) to comply with a court order,
search warrant, or other legal process; (2) to comply with legal, regulatory, or administrative
of any governmental authorities; (3) to protect and defend us, our subsidiaries and affiliates, and
officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any
harm; and (6) in the event that we find that your actions on our Website violate any laws, our Terms
or any of our usage guidelines for specific products or services. We also reserve the right to
personal information to a third party in the event of a transfer of all or substantially all of our
or business, provided that the third party agrees to adhere to the terms of this Policy.
We may share product reviews that you submit with our authorized dealers solely for
informational and promotional purposes. If our information practices change at some time in the
will post the policy changes to our Website. If you are concerned about how your information is
should check back at our Website periodically.
Finally, we never use or share the personally-identifiable information provided to
online in ways unrelated to the ones described above without also providing you an opportunity to
otherwise prohibit such unrelated uses.
Registered Customer Account
By creating a Registered Customer Account on the Website, you will be able to store
personal information to assist your online shopping experience, such as shipping addresses, email
and billing information. Accounts are completely optional and provided for your shopping
convenience. If you
do not wish to set-up an account, you can proceed to checkout as a “Guest.”
You may access and edit any personally-identifiable information maintained within
account at any time. To do so, simply login using your email address and secured password and
through the information tabs on the left-hand side of your Account Dashboard. We use this procedure
better safeguard your information.
You may also subscribe to receive our free newsletter, e-mail promotions, and other
by checking the box at the time of checkout or account registration. If you wish to unsubscribe from
e-mail list, you will need to do so by clicking on the unsubscribe link at the bottom of our
e-mails, or by updating your “Newsletter Subscription” status within your account.
Retention of Data
We will retain your personal information as long as it is necessary for the
described in this Policy. We will also retain and use your personal information to the extent
comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use
information, we have put in place and maintain appropriate physical, electronic, and managerial
to safeguard and secure the information we collect. The transmission of information via the internet
completely secure. Although we strive to protect your personal information in accordance with this
we will not be liable for disclosure of personal information obtained due to errors in transmission
Children’s Privacy; COPPA Compliance
We are in compliance with the requirements of the Children's Online Privacy
(“COPPA”). We do not knowingly collect information from minors in the United States or elsewhere
without the consent of their parents or guardians. Children (under the age of 18) are not eligible
the Website unsupervised, and we ask that children do not submit any personal information to us. If
not 18 or older, you should not visit or use our Website or social media accounts. If you become
a minor has provided us with personal information without appropriate consent, then please contact
the details below so that we can take the appropriate steps in accordance with our legal obligations
We contract with a third party to maintain and host our
Therefore, any information you submit, including personal information, will be placed and stored on
computer server maintained by this third-party host. The third party has agreed to implement
security features and strict policy guidelines to safeguard the privacy of your personal information
unauthorized access or improper use.
International Users and Data Transfers
The data we collect or process from the Website will be stored in the United States
America. As such, we take considerable measures to comply with the legal requirements and safeguards
forth by the General Data Protection Regulation (“GDPR”) and other applicable legal requirements
for cross-border collection, use, and retention of personal information from the European Economic
(“EEA”), Switzerland, or the United Kingdom. If you are located in the EEA, Switzerland, or United
please refer to the Region-Specific Data Privacy Terms. If you are an authorized 5.11 Tactical
distributor, please here to learn more about our collection of company data.
1. Purchases made through our website by customers with shipping locations outside
United States are processed through a third-party, i-Parcel LLC (“i-Parcel”), and not through 5.11.
information that you provide in connection with any Website purchase is provided directly to
to 5.11, although i-Parcel may share this information with us if necessary. For more information on
Should you have other questions or concerns about this Policy, please call us at
866.451.1726 or send us an email inquiry to privacy@511Tactical.com.
Please visit the page,
Accessibility to Our Website for
with Disabilities, if you desire additional assistance accessing or reviewing these
Effective Date and Changes:
We reserve the right to modify the terms of this Policy at any time and in our
sole discretion, by posting the revised Policy on this page. We recommend that you check this page
updates when you visit our Website to ensure you are aware of and understand our current Policy. If
a material change to this Policy regarding how we use or collect your personal data, we may post a
this page or send an email describing the changes. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR
OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.
PRIVACY NOTICE FOR NEVADA RESIDENTS
Effective Date: October 1, 2019
September 26, 2019
This Privacy Notice for Nevada Residents supplements the information
in 5.11's https://www.511tactical.com/company-info/privacy-security-terms/
and applies solely to visitors, users, and others who reside in the State of Nevada ("consumers" or
Our Website collects information that identifies, relates to, describes, references, is reasonably
being associated with a particular consumer or device ("personal information"). The categories of
information our Website has collected from its consumers within the last twelve (12) months,
those in Nevada, include:
• first and last name;
• home or other physical address, including the street name and city or town;
• email address;
• telephone number;
• an identifier that allows a specific person to be contacted either physically or online; and
• other information collected from the person through the Internet website or online service of the
and maintained by the operator in combination with an identifier in a form that makes the
personally identifiable, such as birthdate and geolocation data.
5.11 respects your data rights and does not currently sell any of your data. We don't anticipate that
but you may opt out of any such future sale of your data by clicking here
5.11’s overall privacy and security terms https://www.511tactical.com/company-info/privacy-security-terms/,
apply in equal force to Nevada residents except as explicitly noted above. If we make a material
Policy regarding how we use or collect your personal data, we will post a notice to this page or
describing the changes.
PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
CALIFORNIA CONSUMERS ONLY: Your California Privacy Rights
The purpose of this section is to inform California residents from whom we may
Personal Information about certain rights California affords to its residents with respect to
RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED OR SOLD
You have the right to request that we disclose to you the following information
Personal Information we collect from you:
- categories of Personal Information collected;
- categories of sources of Personal Information collected;
- the business or commercial purpose for collecting or selling Personal Information;
- the categories of third parties with whom we share Personal Information; and
- the specific pieces of Personal Information we have collected about you over the past 12 months
You also have a right to know if we have sold or disclosed your Personal
Information for a
business purpose over the past 12 months and, if so, the categories of Personal Information sold or
disclosed and the categories of third parties to whom the Personal Information was sold or
with the business or commercial purpose for which the Personal Information was sold or disclosed.
Requests to Know
To make a request for any of the information set forth above (a “Request to Know”),
submit a verifiable consumer request pursuant to the instructions below. You may only make a Request
twice within a 12-month period. We will acknowledge your Request to Know within 10 business days and
attempt to respond substantively within 45-90 days.
The Request to Know must provide sufficient information to allow us to verify that
the person about whom the personal information was collected, sold or disclosed and must contain
detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify
identity, we will not be able to respond to your request.
You can make a Request to Know the Personal Information we have about you in the
- You may make a request here: firstname.lastname@example.org
- You may also make a request by phone by contacting us at 866.451.1726
Once we receive your Request to Know, we will begin the process to verify that you are the person that
subject of the request (the “Verification Process”). The Verification Process consists of matching
information provided by you with the information we have about you in our records. You will be asked to
us with two or three pieces of information that will help us to verify your identification.
Within the past 12 months, we have collected the categories of personal information about
California consumers as described in this Policy in the section labelled "Information Collection and Use of
Information." To review these categories click here: Annex 1
Information Sold or Disclosed
We have/have not sold any personal information to third parties in the preceding 12
months.For information regarding the categories of third parties with whom we have disclosed these
categories of personal information for a business purpose in the preceding 12 months, please review Annex 1
We do not knowingly sell the personal information of minors under 16 years of age.
As explained in our "Automatic Data Collection" section under subsection “Cookies,” you can
opt out of cookies using your browser.
- Opt-outs are device and browser based. You must opt out on each device and each browser where you want
your choice to apply.
- Opt-outs maybe stored via cookies. If you clear cookies, your opt-out may no longer be valid and you
must opt out again where you want your choices to apply.
- We may still share your information with our service providers that help us perform functions that are
necessary for our business such as vendors that host our Website, analytics processors, etc. These
entities are contractually obligated to keep this information confidential and not use it for any
purpose other than for the services they provide to our business.
You may still receive ads from us that are not tailored to your interests.
Right to Request Deletion of Personal Information
You have the right to request the deletion of your Personal Information collected or
maintained by us (“Request to Delete”), subject to certain exceptions permitted by law.
To make a Request to Delete, please submit a verifiable consumer request pursuant to the
instructions below. We will acknowledge your Request to Delete within 10 business days and will attempt to
respond substantively within 45-90 days.
A Request to Delete requires two steps: 1) making the Request to Delete and 2) confirming
that you want your information to be deleted.
You can make a Request to Delete in the following ways:
- You may make a request here: email@example.com
- You may also make a request by phone by contacting us at 866.451.1726
Once we receive your request to delete, we will need to verify that you are the person that
is the subject of the request (the “Verification Process”). The Verification Process consists of matching
identifying information provided by you with the information we have about you in our records. If we cannot
verify your identity, we will not be able to respond to your request. If the information requested to be
deleted is necessary for us to maintain, we will not be able to comply with your request and will notify you
this is the case.
We will retain correspondence, documents and information related to any Request to Know,
Request to Delete, or Request to Opt-Out for 24 months as required by law.
Right to Opt-Out of Sale of Personal Information
You have the right to opt out of the sale of your information. We do not sell your personal
Right to Non-Discrimination for Exercising Consumer Privacy Rights
You have the right not to receive discriminatory treatment for exercising your privacy
rights conferred by the California Consumer Privacy Act, including by exercising the rights specified
Authorized Agent Information
You may designate an authorized agent to make a request on your behalf under the California
Consumer Privacy Act.
Authorized agents can make requests under the California Consumer Privacy Act by emailing
us at email address: privacy@511Tactical.com. We will require
authorized agents to provide proof of the consumer’s identity and proof of designation as an the authorized
agent. We may also require that a consumer verify his or her own identity directly with us before we respond
to an authorized agent’s request.
We reserve the right to deny requests in certain circumstances, such as where we have a
reasonable belief that the request is fraudulent.
California Do Not Track Notice:
Because there are not yet common,
industry accepted “do not track” standards and systems, our website does not respond to Do Not Track
signals. In addition, we may allow third parties to collect personal information from your activity on our
website, as described in the “Information Collection and Use” section above and as described in Annex 1.
Contact for More Information
For information and questions about the use of your personal information or this California
Consumer Privacy Section or your rights under California law, you may contact us by sending an email to privacy@511Tactical.com or by calling 866.451.1726.
This Policy may be revised from time to time for any reason. If this Policy changes, the
revised policy will include a new effective date, and we will notify you of such changes by posting the
revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.