Privacy, Security, and Terms

Welcome to 5.11’s website. We hope you enjoy your experience. In connection with your visit and use of our website, please review these Terms of Use, as well as our Privacy and Security Policy, that apply to your use of this website. Please visit the page, Accessibility to Our Site for Customers with Disabilities, if you desire additional assistance accessing or reviewing these policies.

Terms of Use

Last Updated: June 4, 2024

Please review these basic terms for use of www.511tactical.com and its related sites (collectively, the “Website” or “Websites”). By using the Website, you agree to follow and be bound by these Terms of Use (collectively, the “Terms”). If you do not agree with any of these Terms, please do not use the Websites. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “5.11”, “we”, “us”, and “our” refer to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities. For Social Media Terms & Conditions click here.

Terms of Sale

  1. Pricing and Availability
    All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. Additionally, many products displayed on our websites are also available in 5.11-owned retail stores while supplies last, but you should not assume that what you see on the websites can always be seen in our stores. Prices displayed on the websites may vary from those in the store or from store-advertised prices.
  2. Errors
    We attempt to be as accurate as possible and to eliminate errors on the websites; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error—whether on the websites, in an order confirmation, in processing an order, in delivering a product or service or otherwise—we reserve the right to correct such error and to revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund
  3. Out of Stock Items; Backorders
    If the color or size you want is not listed in the "Choose Your Color/Size" drop-down box on the Product Information page, it is not then available for ordering. Please check back later.
  4. Agreement to Conduct Transactions Electronically; Recording; Copies
    You agree that all of your transactions with or through the websites may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you.
  5. Shipping and Handling; No Export by You
    When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the websites when your order is placed. We reserve the right to increase, decrease, add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Generally, shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts, including orders shipped to a 5.11 store for pick-up. Any shipping times shown on the websites are estimates only, actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.
  6. Payment; Credit for Refunds
    Only valid credit cards or other payment method acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other payment method. By submitting your order, you represent and warrant that you are authorized to use the designated card or payment method and you authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the websites) to that card or other payment method. If the card (or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment method information current, and you agree that we may submit charges for processing even if the card (or other method) has expired or changed by the time we submit it. You must resolve any problem we encounter in order to proceed with your order.
  7. Returns & Exchanges of Products
    Please see our Returns & Exchanges page for information regarding our policies for returning and/or exchanging your purchases. If you believe a product sold by 5.11 has a condition or defect that might make it unsafe, please call call 1-866-451-1726 or send us a message.
  8. Complaints and Legal Notices
    All complaints and legal notices should be mailed to 5.11, Inc., Attn: Legal Department, 3150 Bristol, 3rd Floor, Costa Mesa, CA 92626. If a law requires us to accept legal notices via email, call 1-866-451-1726 to ask for the address intended for receipt of such notices. If you are a California resident, the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or 1-800-952-5210.
  9. Warranty Information
    5.11 warrants each product sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the product, or for the maximum period allowed by the laws of your jurisdiction, if less.
    Please see our Warranty Information page for full details including exclusions.
  10. Exclusive Remedy for Any Breach of Warranty; Limitation of Liability
    Your sole and exclusive remedy, and 5.11's sole and exclusive liability, for any breach of warranty by 5.11 shall be your right to return the product or receive a refund, as provided in 5.11 Return Instructions.
    IN NO EVENT SHALL THE 5.11 PARTIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL THE AGGREGATE LIABILITY OF THE 5.11 PARTIES (JOINTLY), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITES EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE.
    THE LIMITATIONS SET FORTH IN THIS SECTION 10 WILL NOT LIMIT OR EXCLUDE THE 5.11 PARTIES' LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH THE SITES, OR FOR THE 5.11 PARTIES' GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.

Knife Laws

A person’s right to possess and carry a knife is governed by many state and local laws. It is your responsibility to educate yourself and comply with the laws that are applicable to your possession, use, and transportation of your knife. Local law enforcement agencies are often the best resource for this information.

Intellectual Property

The Website and its entire contents, features, and functionality (including by not limited to all information, text, displays, images, icons, video, and audio, and the design, selection, and arrangement thereof), are owned by 5.11, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit personal, non-commercial, use of the Website only. You are not authorized to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, unless otherwise permitted to do so by law or by written consent from 5.11. Nothing in the Terms transfers to you any right, title or interest in any content on the Website, including any intellectual property or content of third parties included on the Website. You must not access or use any part of the Website, or materials available through the Website, for commercial purposes.

If you wish to use any material on the Website, please submit a request to the Legal Department using the “Contact Us” form found at http://www.511tactical.com/customer-service/contact/. Consent and/or permission can be granted or withheld at the sole discretion of 5.11. Failure to respond to any request, does not constitute consent or permission.

Trademarks

5.11®, 5.11 Tactical®, as well as most other product names and logos used by 5.11 on this website are the trademarks or registered marks of 5.11, Inc. These include all products, logos, phrases denoted with™ or ®, and all related names, designs and slogans. Trademarks of other parties are identified wherever possible and 5.11 acknowledges their rights, and include, but are not limited to, the following:

VELCRO® is a registered trademark of Velcro Industries B.V.

Traverse® is a trademark of L.L. Bean, Inc. used under license by 5.11, Inc.

Teflon™ is a trademark of The Chemours Company FC, LLC used under license by 5.11 Tactical.

OrthoLite® is a registered trademark of O2 Partners, LLC., used under license by 5.11, Inc.

REALTREE® and REALTREE X-TRA® are registered trademarks of Jordan Outdoor Enterprises, Ltd., used under license by 5.11, Inc.

Cordura® is a registered trademark of Invista North America, S.à r.l., a société à responsibilité limiteé, used under license by 5.11, Inc.

VTAC® and Viking Tactics® are registered trademarks of Viking Tactics, Inc., and is used under license by 5.11, Inc.

eVent® is a registered trademark of BHA Altair, LLC, used under license by 5.11, Inc.

Veil Camo® is a registered trademark of Veil Camo, LLC, and is used under license by 5.11, Inc.

The copyrights and other rights to the materials on our Website, or other 5.11 owned or operated platforms (i.e. blogs, social media accounts, etc.), are owned by 5.11. No further publication or commercial use may be made of these materials without the express written permission of 5.11.

Copyright Infringement Complaints:

If you believe that your work has been improperly copied and posted on this Website, such that it constitutes infringement, please provide us with the following information: (1) name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where on the Website the material that you claim is infringing is located; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. These requirements must be followed to give 5.11 legally sufficient notice of infringement. Send copyright infringement complaints to:

5.11 Tactical
Attn: Legal Department
3150 Bristol, 3rd Floor
Costa Mesa, CA 92626
Email: Legal@511tactical.com

Website Contents and Technologies:

5.11 does not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties. The downloading or export of software or technical data from this Website to any other jurisdiction may be a violation of the United States export laws and is strictly prohibited.

Submission Of Product Ideas Or Information:

Please see our Privacy Policy for general information regarding the use of this Website. With regard to the submission of information to 5.11, please note that 5.11 does not want to receive confidential or proprietary information, including product ideas, from you through this Website or otherwise unless you have another written agreement with 5.11 related to the sharing of such information. Any information that 5.11 receives from you through this Website, must comply with all applicable federal, state, local and international laws and regulations, and, other than your personally-identifiable information that is encompassed by the terms of our Privacy Policy, will be deemed to be NON-CONFIDENTIAL and NON-PROPRIETARY. BY TRANSMITTING NON-CONFIDENTIAL AND/OR NON-PROPRIETARY INFORMATION VIA THIS WEBSITE OR OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH 5.11 RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT 5.11 MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.

User-Generated Content And Product Reviews:

We at 5.11, welcome your comments and submissions regarding our company, products, Website, blog, and/or services, which might include personal information about you and your use of the Website or 5.11 products. Please review our Privacy Policy for more information.

As a condition to your submission of any comments, reviews, photos, or other material, including social media posts associated with hangtags related to 5.11 (“User-Generated Content”), you agree to grant 5.11 an irrevocable, royalty-free, worldwide, and non-exclusive license to use, reproduce, distribute, publish, display, and create derivative works of the User-Generated Content, in any media now or hereafter known. 5.11 may display your User-Generated Content for other users to see, together with your name and associated social media account profile, if applicable.

5.11 may request to use or display the User-Generated Content you post on Facebook, Twitter, Instagram, or Pinterest by sending you a direct message. By responding to our message with “#YES511,” you grant us permission to use your User-Generated Content and agree to be bound by these Terms.

You understand, agree, represent and warrant that: 1) such User-Generated Content may be used on the Website and/or other 5.11 maintained websites, marketing materials, or social media pages; 2) you are 18 years of age or older and have the full power and authority to submit the User-Generated Content and grant the licenses herein; 3) the User-Generated Content will not violate anyone else's right, including copyright, trademark, privacy or other rights; and 4) your User-Generated Content complies with all applicable laws, rules and regulations, as well as any applicable third-party agreements, including without limitation Instagram, Facebook, Twitter, Pinterest, and Vine’s Terms of Use. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, obscene or objectionable material, as determined by, and in the sole discretion of, 5.11. You will be solely responsible for the content of any submissions you might make.

5.11 has the right to remove or refuse to post any User-Generated Content for any or no reason, in its sole discretion. 5.11 cannot review all material before it is posted on the Website, or ensure prompt removal of objectionable material after it has been posted. Accordingly, 5.11 is not responsible or liable for the content or information that others post or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, profanity or other objectionable material contained in any such information, or for the conduct of any Website user.

Product Information and Orders:

Products displayed on the Website can be delivered only in accordance with United States export laws and regulations. By placing your order with us, you are representing to us that you will comply with all applicable laws and that you are of legal age and, furthermore, you agree to hold us harmless from your failure to comply with these requirements.

Product pricing and availability are subject to change without notice. The display of product color will depend on your individual monitor and 5.11 cannot guarantee the accuracy of your monitor’s display.

All orders placed through the Website are subject to 5.11’s acceptance. This means that 5.11 may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, 5.11 will issue you a refund.

The sale, possession, transportation, and use of knives are subject to a wide variety of local, state, federal and international laws. As a result, it is your responsibility to familiarize yourself and comply with all laws that might be applicable to your purchase, possession, transportation, use or resale of our knives. To do so, we recommend that you contact your local law enforcement. We do not and will not sell knives to minors.

Registered Customer Account:

By creating a Registered Customer Account on the Website, you will be able to move through the checkout process faster, store shipping and billing information, view past orders, and track shipments. An account is not required to make purchases via the Website. If you do not wish to set-up an account, you can process to checkout as a “Guest”. Please review our Privacy Policy for full details.

Any links contained on the Website to outside websites are provided only as a convenience. All use of outside links is at your sole risk. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. 5.11 is not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without 5.11’s prior written consent.

Disclaimer:

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL 5.11 BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF 5.11 IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, 5.11 makes no representations or warranties whatsoever about any other website which you may choose to access through this Website. Links provided by 5.11 to such websites are provided solely for your convenience and should not be deemed to imply that 5.11 endorses those websites or any content therein.

Indemnification:

You agree to defend, indemnify and hold 5.11 (along with its directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website (including User-Generated Content) or your violation of any of these Terms.

Miscellaneous:

This Website is controlled and operated by 5.11, from our offices in Costa Mesa, California. Unless otherwise specified, 5.11 displays this Website and its contents solely to market and promote products and services in the United States and make no claims as to its accessibility outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. Should you choose to access the Website from outside of the United States, you do so at your own risk and are responsible for compliance with local laws.

These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms, together with the Privacy Policy, are the entire agreements between you and 5.11 relating to the Website or its contents. Any other agreements are superseded and have no force or effect.

Termination:

Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to its content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all content downloaded or obtained from this Website, as well as all copies of content.

Promotions:

5.11 Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the 511tactical.com website. Promotions cannot be applied to previous orders placed.

Arbitration & Class Waiver Action:

NOTICE: PLEASE READ THIS SECTION OF THESE TERMS CAREFULLY. IT LIMITS CERTAIN RIGHTS, INCLUDE YOUR RIGHTS TO TRY CLAIMS IN COURT BEFORE A JUDGE OR JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE CLAIM OR ACTION.

  1. MANDATORY INFORMATION DISPUTE RESOLUTION: If you or 5.11 have a Claim (defined below), you and 5.11 agree to make a good faith effort to resolve it informally prior to initiating a formal arbitration proceeding. The party that intends to initiate an arbitration proceeding must first send a notice to the other party that describes the Claim. The notice must include the initiating party’s name and contact information (address, telephone number and email address) and a detailed description of (1) the nature and basis of the Claim, (2) proof of purchase or account if relevant to the dispute, and (3) the nature and basis of the relief sought with a detailed calculation. Your notice shall be sent by mail to 5.11, Inc., 3150 Bristol Street, 3rd Floor, Costa Mesa, CA 92626, Attn: Legal Department. You must personally sign the notice. 5.11’s notice to you shall be sent to the most recent contact information we have on file for you.
    If requested by the party that receives the notice, the other party must personally participate in a telephone settlement conference (if a party is represented by counsel, counsel may also participate) to discuss the Claim. If the Claim is not resolved within sixty (60) days after receipt of the notice (which period can be extended by agreement of you and us), you or 5.11 may commence an arbitration proceeding consistent with the process set forth below. Compliance with and proceeding consistent with this informal dispute resolution process is a condition precedent to filing a demand for arbitration. The statute of limitations and any filing fee deadlines for a formal arbitration proceeding shall be tolled while the parties engage in this informal dispute resolution process. If the sufficiency of a notice or compliance with this informal dispute resolution process is at issue, it may be decided by a court at either party’s election and any arbitration proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.
  2. AGREEMENT TO ARBITRATION: If we are unable to resolve a Claim through the mandatory informal dispute resolution process, you and 5.11 agree that, except as set forth below, all Claims between you and 5.11 will be resolved by binding arbitration, rather than court. ARBITRATION MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT TO, A JUDGE OR JURY TO DECIDE YOUR CLAIMS.
  3. CLAIMS: “Claims” subject to this section include any dispute or claim relating in any way to the Websites, any dealings with us and our customer service agents, any representations made by us, and/or your use of our Websites (including without limitation claims relating to the breach of the Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information. Claims are subject to arbitration whether they are based in contract, tort, federal or state statute, constitution, regulation, or any other legal theory or whether they seek legal or equitable remedies. Claims also include any dispute or claim you assert against 5.11, 5.11’s employees, agents, successors, subsidiaries, affiliates, and assigns. This also includes any dispute or claim that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.
  4. CLAIMS NOT COVERED BY ARBITRATION: Claims filed by you or by us in small claims court are not subject to arbitration so long as the dispute remains in such court and advances only on an individual claim for relief.
  5. ARBITRATION: Unless you and we agree otherwise in writing, arbitration shall be administered before a single arbitrator administered by AAA and conducted in accordance with its rules and procedures in effect at the time of filing of the arbitration. However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in these Terms of Use, and can award damages and relief (including any reasonable attorneys’ fees) authorized by law and/or the AAA Rules. The arbitration decision and award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. For example, rights to the prehearing exchange of information and other discovery, as well as appeal rights, are more limited than were you to sue in court.
    YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND 5.11 ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
    ANY ARBITRATION SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY. THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND 5.11 AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING. THE ARBITRATOR’S DECISION OR AWARD IN ONE PERSON’S CASE CAN ONLY IMPACT THE PERSON BROUGHT THE CLAIM, NOT OTHER 5.11 CUSTOMERS, AND CANNOT BE USED TO DECIDE OTHER DISPUTES WITH OTHER CUSTOMERS.
    Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Arbitration under this agreement shall be held in the United States county where you live or work, California, or any other location we mutually agree to, subject to California law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
    If any part of the agreement to arbitrate in this section is found unenforceable, the unenforceable term will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration). If any of the class action restrictions are ever deemed illegal or unenforceable, the illegally deemed or unenforceable restriction(s) shall be severed from this arbitration provision, and such class action shall be exempted from this arbitration provision and brought in court. This arbitration provision may be enforced in any court of competent jurisdiction.
  6. CONFIDENTIALITY: The hearing and any information and materials obtained during the Dispute-Resolution or Arbitration process will be kept confidential, except to the extent applicable law does not allow confidentiality or to the extent necessary (despite cooperation by all parties to maximize confidentiality) to ask a court to enforce or vacate an award.
  7. ATTORNEY'S FEES: The parties to the arbitration shall each bear their own attorneys’ fees an costs and any other fees and costs that are not unique to arbitration, unless the arbitrator issues an award, where permitted by law, which includes reasonably fees and costs to the prevailing party. Further, an arbitrator had authority to award fees and costs to a non-filing party if the arbitration claim is determined by the arbitrator to be frivolous, brought not in good faith or otherwise a vexatious or false claim.
  8. PUBLIC INJUNCTIVE RELIEF WAIVER: Neither you nor we will have the right to seek public injunctive relief as a remedy for any Claim against one another in arbitration, if such a waiver is permitted by the FAA. If such a waiver is deemed unenforceable, you and we agree that the Public Injunctive Relief claim shall be severed from any other Claims and/or remedies you have. The Public Injunctive Relief claim must be adjudicate by a court after all your other Claims to be decided in arbitration under this Section are resolved in arbitration.

5.11 Tactical Privacy Policy

Last Updated: April 26, 2024

If you are located within the European Union, or Australia, the following region-specific Terms apply:
European Union & Switzerland
United Kingdom
Australia
If you are a California, Colorado, Connecticut, Oregon, Montana, Nevada, Texas, Utah, or Virginia resident, please the following sections of this Policy:
California & Nevada
Multi-State Consumer Notice (Colorado, Connecticut, Oregon, Montana, Texas, Utah and Virginia)

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online and offline information practices and the choices you can make about the way your information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we make it available on our homepage and at every point where personal information might be requested. Throughout this Policy, “we”, “us”, and “our” refers to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities, and “Website” or “Site” refers to www.511tactical.com, including mobile versions of those sites.

Your Consent
Please review this Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using our Site. Whenever you submit personal information to us, you consent to the collection, use, disclosure, share, sale, transfer, and storage of that information in accordance with this Policy.
All personal information may be used for the purposes stated in this Policy. We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form. We may also make full use of all user-generated content you submit to us, in accordance with our Terms of Use.

The Information We Collect

We collect personal information using three methods: 1) from you when you choose to voluntarily provide it; 2) using automated technology, including when you visit our Site or interact with our electronic advertisements or communications; and 3) using third party sources including but not limited to service providers, entities providing data analysis and analytics, social media and social networking websites and other entities

We may collect personal data from customers both online and offline. Online, we may collect information through the Website, an affiliated site (such as a promotional microsite linked to our site), a 5.11 Tactical page on a community website (such as Facebook or the like), when you interact with us through email, text messages, or mobile applications, or through similar online avenues. On some pages, you may order products, make requests, submit product reviews, and register to receive materials or information and this information may also be collected.

You may also share your information with us in connection with surveys, contests, sweepstakes, or other promotions. Some of this information may be co-owned or jointly controlled with sweepstake sponsors. Where the terms of a sweepstakes or contest include privacy practices that differ from or conflict with this Privacy Policy, the privacy practices of the contest or sweepstakes you entered will control, and will be disclosed in the rules for that promotion. Without limiting the foregoing, your personally-identifiable information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest or sweepstakes may also result in your being added to our mailing/texting lists as well as those of our promotional partners associated with the contest or sweepstakes.

Offline, we may collect information through our sales associates at retail locations (such as email addresses for the purposes of sending electronic receipts). Our Policy applies to all information collected by or submitted to the Website, 5.11, or its employees as described herein.

To see a complete list of what we collect and how we use this data, see Annex 1

Personal Information
The types of personal information collected include personal identifiers, financial and commercial information, and Internet and device information, including, without limitation, your name, address, email address, phone number, and credit/debit card information. We may collect information about your browsing history, search history, purchase behavior, IP address, device type, cellular carrier, location information, and other information regarding your interaction with a particular website, application, or advertisement, including the Website, when and after you use the Website.
On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected relating to the recipient include their name, shipping address, and phone number.
We may combine information you give us with other information from 5.11 sources or transactions, including without limitation 5.11 Stores, direct mail, catalogs, events, and automatic data collection sources. We may also combine that information with data that is publicly available and/or data from third parties.

Automatic Data Collection

  • Cookies (browser cookies): Our Website uses “cookie” technology to improve the quality of your experience. A cookie is a small file that is placed onto an Internet user's web browser or device and is used to remember and/or obtain information about the user. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit our Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, google.com, etc.); the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our Website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it.
    To find more information about cookies and for instructions on how to disable them please visit www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use. By disabling cookies, you won’t be able to enjoy the convenience provided by our customization.
  • Flash Cookies   Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons   Pages of our Website and our email may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
    We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g., behavioral tracking). Because there are not yet common industry-accepted “do-not-track” standards and systems, our Website does not respond to “do-not-track” signals.

The Way We Use Information

We use the information you provide (about you or someone else) when placing an order to ship the product and to confirm delivery, to improve your shopping experience, help target or suggest products for you, and/or to help analyze and improve our Website’s overall performance.

If you contact us, we retain copies of your email correspondence and use return email addresses to answer the email received. Such addresses are not used for any other purpose and are not shared with outside parties.

We may post a product review or other content (including social media posts associated with hashtags related to 5.11) that you submit, although we reserve the right to not post such content if we, in our sole discretion, deem the content inappropriate. See our Terms of Use for more information.

See our Terms of Use for more information. For more detail about how information is collected and used, see Annex 1 below.

Email/Text Marketing

We will occasionally send out promotional emails to our previous purchasers relating to sweepstakes and catalog and email signups. You may opt-in to receive emails from us by providing an email address during checkout at any 5.11-owned retail store or by signing up within your Registered Customer Account. If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the “unsubscribe” link in the email to unsubscribe). Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as responses to customer service inquiries, or information about a community or plan type for which you have expressed interest in.

You may also choose to participate in certain text or SMS/MMS marketing. If you opt in to such marketing, we may collect and use certain personal information, including phone number, email, product browsing behavior, purchase behavior, device type, cellular carrier, and location to contact you and provide you marketing communications or promotions. View additional SMS terms at: SMS Terms & Conditions.

How We Disclose Your Personal Information

Service Providers and Contractors
>We may disclose your personal information with our vendors, subsidiaries, partners, and third-party independent contractors for purposes of: (1) performing functions on behalf of us, such as processing credit card transactions; (2) providing you with product offers, marketing or promotional materials through phone, text, or electronic and/or postal mail; and (3) tracking information generated through our Website or social media sites. Our vendors, partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.

Outside Parties
We disclose Personal Information to third parties we work with who help us gather information from you and communicate with you including entities that provide sweepstakes/contests sponsorship, social media companies, companies providing data analytics, targeted advertising, or online behavioral marketing services. We may share product reviews that you submit with our authorized dealers solely for informational and promotional purposes. If our information practices change at some time in the future we will post the policy changes to our Website. If you are concerned about how your information is used, you should check back at our Website periodically.

Legal Obligations
We may disclose personal information to outside parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; to enforce the Terms of Use of our Website; to prevent imminent physical harm; in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services; or in connection with disciplinary actions/investigations.

Sale or Corporate Restructuring
We may disclose Personal Information to third parties in connection with the sale, assignment or other transfer of the business of our website or the sale, assignment, merger, reorganization or other transfer of our brand or company, provided that the third party agrees to adhere to the terms of this Policy.
Finally, we never use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Third-Party Hosting

We contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

Third-Party Advertising and Analytics Disclaimers

We and/or third parties including advertising companies, social networking sites, and service providers on our behalf, use cookies, web beacons and other similar technology, to collect information for the purposes described in this Policy including advertising, analytics, online behavioral marketing, monitoring performance and improvement of our online services (traffic, errors, page load time, popular pages, etc.).

You can opt out of remarketing and targeting advertising as follows:

  • Google Analytics and Facebook Pixel: We use Google Analytics and Facebook Pixel to understand how our website, services, and products perform, how you use them, and to serve you with ads on third-party websites and social networking sites like Facebook. To learn more about how Google processes your data, please visit: https://www.google.com/policies/privacy/. To opt out of Google Analytics, please install the Google Analytics Opt-out Browser Add-on by visiting: https://tools.google.com/dlpage/gaoptout. To learn more about how Facebook uses your data, please visit: https://www.facebook.com/policy.php
  • Mouseflow: This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so here.
    If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. For more information, see Mouseflow’s Privacy Policy.
    For more information on Mouseflow and GDPR, click here.
    For more information on Mouseflow and CCPA, click here.
  • Digital Advertising Alliance: You can also opt out from companies like Google, Facebook and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also opt out of participating companies from the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

Registered Customer Account

By creating a Registered Customer Account on the Website, you will be able to store certain personal information to assist your online shopping experience, such as shipping addresses, email addresses and billing information. Accounts are completely optional and provided for your shopping convenience. If you do not wish to set-up an account, you can proceed to checkout as a “Guest.”

You may access and edit any personal information maintained within your account at any time. To do so, simply login using your email address and secured password and navigate through the information tabs on the left-hand side of your Account Dashboard. We use this procedure to better safeguard your information.

You may also subscribe to receive our free newsletter, email promotions, and other updates by checking the box at the time of checkout or account registration. If you wish to unsubscribe from our email list, you will need to do so by clicking on the unsubscribe link at the bottom of our marketing emails, or by updating your “Newsletter Subscription” status within your account.

Retention of Data

We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. For more information regarding retention of personal information see Annex 1.

Intended Audience of Website; COPPA Compliance

We are in compliance with the requirements of the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are not 18 or older, you should not visit or use our Website or social media accounts. If you become aware that a minor has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

The transmission of information via the Internet is not completely secure. Although we strive to protect your personal information in accordance with this Policy, we will not be liable for disclosure of personal information obtained due to errors in transmission or security breaches.

We may make available third party applications through our Website and social media applications for your use. Links to such applications, any other websites included in this Site or links on our social media accounts operate with privacy policies beyond our control. Unless otherwise indicated, once you have left our Site or our social media account, all use of information you provide is governed by the privacy policy of the other website’s or social media account’s operators. We are not responsible for any transactions that occur between you and a third-party website or social media account.

Governing Law

This Policy and our privacy practices will be subject exclusively to the laws of the State of California, United States of America. We make no representation that this Policy and its practices comply with the laws of any other jurisdiction.

International Users and Data Transfers

The data we collect or process from the Website will be stored in the United States of America. As such, we take considerable measures to comply with the legal requirements and safeguards set forth by the General Data Protection Regulation (“GDPR”) and other applicable legal requirements required for cross-border collection, use, and retention of personal information from the European Economic Area (“EEA”), Switzerland, or the United Kingdom. If you are located in the EEA, Switzerland, or United Kingdom, please refer to the Region-Specific Data Privacy Terms

1. Purchases made through our website by customers with shipping locations outside of the United States are processed through a third-party, i-Parcel LLC (“i-Parcel”), and not through 5.11. Personal information that you provide in connection with any Website purchase is provided directly to i-Parcel, not to 5.11, although i-Parcel may share this information with us if necessary. For more information on i-Parcel’s privacy policies and terms of use, click here.

How to Contact Us:

Should you have other questions or concerns about this Policy, please call us at 866.451.1726 or send us an email inquiry to privacy@511Tactical.com.
Please visit the page, Accessibility to Our Website for Customers with Disabilities, if you desire additional assistance accessing or reviewing these policies.

Changes to This Policy:

We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting the revised Policy on this page. We recommend that you check this page for updates when you visit our Website to ensure you are aware of and understand our current Policy. If we make a material change to this Policy regarding how we use or collect your personal data, we may post a notice to this page or send an email describing the changes. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.

CALIFORNIA CONSUMERS ONLY:

Your California Privacy Rights

This Privacy Rights Act Notice (“Notice”) provides additional information to California residents whose Personal Information is collected by us pursuant to California law, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). If you are not a California resident, this Notice does not apply to you. Please visit our Privacy Policy (“Policy”) for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.

RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED OR SOLD

Information Collected
Within the past 12 months, we have collected the categories of personal information about California consumers as described in Annex 1 to this Notice. To review these categories click Annex 1.

Business-to-Business ("B2B") Information
If you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship, you have the same rights as other consumers set forth in this Notice with respect to the information we collect from you in that role. We collect the contact information you provide to us, including name, phone number, address, email address and other contact and relationship information and communications consistent with your role in facilitating that business relationship. We use that information for internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship. We do not disclose that information outside our business relationship without your consent. For more details see Annex 1.

Information Sold or Shared
As explained in Annex 1 of this Policy, we share your data with third-party partners such as social networking sites and advertising companies in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered “selling” or “sharing” under the CPRA. You can control the information shared about you and request an opt-out as explained below.

We have sold or shared the following categories of personal information for a business or commercial purpose in the preceding 12 months.

  • Personal Identifiers
  • Commercial Information
  • Internet Activity

We have disclosed the following categories of personal information for a business or commercial purpose in the preceding 12 months:

  • Personal Identifiers
  • Commercial Information
  • Internet Activity

We do not knowingly sell the personal information of individuals under 16 years of age without affirmative authorization.

For details regarding the categories of third parties with whom we have shared, sold, or disclosed personal information, please see Annex 1.

CPRA Rights and Requests

Under the CPRA, you are entitled to certain rights, and you can make requests with regard to those rights as follows:

  • Right to Know about the Categories of Personal Information Collected (“Right to Know”)
  • Right to Request Deletion of Personal Information (“Right to Delete”)
  • Right to Correct or Rectify Inaccurate Information about you (“Right to Correct”)

How to Make Your Requests to Know, Delete, or Correct

You have the right make requests for the aforementioned rights (Request to Know; Request to Delete; or a Request to Correct (a “Request”)).

To make a Request for any of the information set forth above, please submit a verifiable consumer request pursuant to the instructions below. The Request must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, shared, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. We will acknowledge your Request within 10 business days and will attempt to respond substantively within 45-90 days.

You may make a Request the following ways:

  • You may make a request here: privacy@511tactical.com
  • Enter your request here.
  • You may also make a request by phone by contacting us at 800.511.9526.
Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identification.

We will review all information provided by you to us, to determine whether we can respond to your Request. We will inform you of our decision to deny or grant your Request.

For any Requests to Know, you may make such Requests twice within a 12-month period.

For Requests to Correct, you will need to provide evidence supporting the inaccuracy of the current information, and we reserve the right to delete the information instead of correcting if such deletion does not impact you or you consent to the deletion.

We will retain correspondence, documents and information related to any Request for 24 months as required by law.

Additional CPRA Rights

The following are additional rights afforded to you under the CPRA.

Right to Know Sensitive Personal Information Collected

We do not collect or process sensitive personal information for the purpose of inferring characteristics or for any purposes other than those set forth in Regulations section 7027(m).

Right to Opt out of Sharing and Selling

To opt out of sharing of your personal information:

  • You may make a request here: privacy@511tactical.com
  • Enter your request here.
  • You may also make a request by phone by contacting us at 800.511.9526.

Right to Opt out of Sharing and Selling

You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein.

Opt-Out Preference Signals

We honor opt-out preference signals that you enable, including a Global Privacy Control. Opt-out preference signals are plug-ins available in certain browsers that signal to websites you visit of your preferences to opt out of the sale and sharing of certain personal information. If you have enabled an opt-out preference signal device from your browser, we will not sell or share your personal information without first seeking your explicit consent.

Cookies

As explained in our "Automatic Data Collection" section under subsection “Cookies,” you can opt out of cookies using your browser.
Please Note:

  • Opt-outs are device and browser based. You must opt out on each device and each browser where you want your choice to apply.
  • Opt-outs maybe stored via cookies. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply.
  • We may still share your information with our service providers that help us perform functions that are necessary for our business such as vendors that host our website, credit card processors, analytics processors. These entities are contractually obligated to keep this information confidential and not use it for any purpose other than for the services they provide to our business.
  • You may still receive ads from us that are not tailored to your interests.

Additional Options to Opt Out of Sale or Sharing

In addition to the above options to opt out of the sale or sharing of your information under the CCPA as described above, you have controls and choices with respect to collection and use of your information by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third-party companies and are not responsible for their operation.

Advertising Opt Out

You can opt out of sharing your information with third-party companies engaged in targeted advertising including social networking sites such as Google and Facebook using the following tools:

Google Opt Out

If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google’s Opt Out browser add on here, and you can opt out of interest-based Google ads using this link.

Facebook Ad Preferences

To understand more about Facebook advertising and manage your preferences, please visit Facebook Ads. Login to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.

RIGHT TO ACCESS INFORMATION ABOUT AUTOMATED DECISION MAKING AND THE RIGHT TO OPT-OUT OF AUTOMATED DECISION MAKING

You can request access to information about automated decision making processes 5.11 uses and you may request to opt out of automated decision making. We engage in automated processing. For more information, please contact us at privacy@511tactical.com

Notice of Financial Incentive

From time to time, 5.11 may provide financial incentives to consumers who elect to participate in discount programs, sweepstakes, contests and other promotions, in exchange for allowing us to collect and retain certain personal information, such as Identifiers (e.g., your name, email address, or phone number), and Commercial Information (e.g., your purchase history). These incentives may result in differences in the prices of our products offered to consumers (e.g., discounts and other promotions). For example, the financial incentives we may provide include discounts based upon purchase activity, discounts in exchange for collection of your personal information, or other periodic discounts for promotional purposes. The material aspects of any financial incentive will be explained and described in its program terms or in the details of the incentive offer.

Participation in any financial incentive program is entirely optional and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, please fill out a Request to Opt-Out of Incentive request here or contact us at privacy@511tactical.com or 800.511.9526.

Please note that once you opt-out (following receipt of your 10% discount), you will not be permitted to use the same email to opt-in again for an additional discount.

The value of your personal information that allows us to make these offers and financial incentives is the value of the offer itself. Each financial incentive or price or service difference related to the collection and use of personal information is calculated based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself, the expense associated with the offer, and the anticipated revenue generation that may be realized by rewarding brand loyalty and repeat purchases.

Retention of Personal Information

We will retain your Personal Information for as long as it is necessary for the purposes set out in Annex 1 and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Authorized Agent Information

You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act.

Authorized agents can make requests under the California Consumer Privacy Act by emailing us at email address: privacy@511Tactical.com. We will require authorized agents to provide proof of the consumer’s identity and proof of designation as an the authorized agent. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent’s request.

We reserve the right to deny requests in certain circumstances, such as where we have a reasonable belief that the request is fraudulent.

California Do Not Track Notice:

Because there are not yet common, industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals. In addition, we may allow non- parties to collect personal information from your activity on our website, as described in the “Information Collection and Use” section above and as described in Annex 1.

California Shine the Light Disclosure Information

Although we do not disclose to any non- parties for their marketing purposes any personal information, California residents are entitled to receive the following disclosure information under California law: Under California Law, California residents have the right to request in writing from businesses with which they have an established business relationship, (1) a list of the categories of personal information, such as name, address, email address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. We will respond to such written requests within 30 days following receipt at the email or mailing address specified below under Contact Us If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are required to respond to each customer only once per calendar year.

Changes to This Privacy Policy

This Policy may be revised from time to time for any reason. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.

Contact for More Information

For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us by sending an email to privacy@511Tactical.com or by calling 800.511.9526

PRIVACY NOTICE FOR NEVADA RESIDENTS


This Privacy Notice for Nevada Residents supplements the information contained in 5.11's Privacy Policy and applies solely to visitors, users, and others who reside in the State of Nevada ("consumers" or "you").

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with a particular consumer or device ("personal information"). The categories of personal information our Website has collected from its consumers within the last twelve (12) months, including from those in Nevada, include:

• first and last name;
• home or other physical address, including the street name and city or town;
• email address;
• telephone number;
• an identifier that allows a specific person to be contacted either physically or online; and
• other information collected from the person through the Internet website or online service of the operator and maintained by the operator in combination with an identifier in a form that makes the information personally identifiable, such as birthdate and geolocation data.

5.11 respects your data rights and does not currently sell any of your data.  We don't anticipate that changing, but you may opt out of any such future sale of your data by clicking here.

5.11’s overall Privacy and Security Terms, apply in equal force to Nevada residents except as explicitly noted above. If we make a material change to our Policy regarding how we use or collect your personal data, we will post a notice to this page or send an email describing the changes.

to Colorado, Connecticut, Oregon, Montana, Texas, Utah and Virginia Consumers Only:

MULTI-STATE CONSUMER DATA PROTECTION ACT NOTICE

This Notice provides additional information to Colorado, Connecticut, Oregon, Montana, Texas, Utah and Virginia residents whose Personal Information is collected pursuant to the Colorado (“CPA”), Connecticut (“CTDPA”), Oregon (“OCPA”), Montana (“MTCDPA”), Texas, (“TDPSA”), Utah (“UCPA”), and Virginia (VCDPA”) privacy laws.

The Notice below applies only to residents of Colorado, Connecticut, Oregon, Montana, Texas, Utah, and Virginia. Please visit our Privacy Policy (“Policy”) for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.

RIGHT TO CONFIRM, ACCESS, AND DATA PORTABILITY

You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.

We have collected the categories of Personal Information about Colorado, Connecticut, Oregon, Montana, Texas, Utah, and Virginia consumers as described in this Notice in Annex 1. To review these categories, click here.

Information Sold or Used for Targeted Advertising

As explained in Annex 1 of this Policy, we and our third-party partners such as social networking sites and advertising companies, share your data in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered a sale or sharing of information for targeted advertising purposes under certain state laws. You can control the information shared about you and request an opt-out.

We sell or disclose the following categories of Personal Information for Targeted Advertising (See Annex 1 for further details).

  • Personal identifiers
  • Commercial Information
  • Internet/Network Activity
For details regarding the categories of third parties with whom we have shared this information, please see Annex 1.

Right to Request Deletion of Personal Data

You have the right to request the deletion of your personal data provided by or obtained about you (“Request to Delete”), subject to certain exceptions permitted by law.

Right to Correct

You have the right to request that we rectify inaccurate information about you.

Right to Opt-Out of Data Processing for Targeted Advertising

You have the right to opt out of the processing of your personal data for purposes of targeted advertising (“Request to Opt Out”).

Right to Opt-Out of Profiling (Not Applicable to Utah Residents)

You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (“Request to Opt Out of Profiling”). We do not process your personal data for profiling purposes.

HOW TO MAKE YOUR REQUESTS TO CONFIRM, ACCESS, DATA PORTABILITY, CORRECT, DELETE, AND OPT OUT OF TARGETED ADVERTISING
You can make a Rights Request in the following ways:

  • Enter your request here.
  • You may make a request here: privacy@511tactical.com
  • You may also make a request by phone by contacting us at 800.511.9526.

We will acknowledge your Request within 10 days and will attempt to respond substantively within 45-90 days.

You must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.

Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity. We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.

Opt-Out of Preference Signals

We honor opt-out preference signals that you enable, including a Global Privacy Control. Opt-out preference signals are plug-ins available in certain browsers that signal to websites you visit of your preferences to opt out of the sale and sharing of certain personal information. If you have enabled an opt-out preference signal device from your browser, we will not sell or share your personal information for targeted advertising purposes without first seeking your explicit consent.

Cookies

As explained in our "Cookies" section you can opt out of cookies using your browser. . You may also exercise your right to opt-out of cookies by clicking on the Cookie Consent in our footer.
Please Note:

  • Opt-outs are device and browser based. You must opt out on each device and each browser where you want your choice to apply.
  • Opt-outs maybe stored via cookies. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply.
  • We may still share your Personal Information with our service providers that help us perform functions that are necessary for our business such as vendors that host our Site, analytics processors, etc. These entities are contractually obligated to keep this information confidential and not use it for any purpose other than for the services they provide to our business.
  • You may still receive ads from us that are not tailored to your interests.

Additional Options to Opt Out of Sale or Targeted Advertising

In addition to the above options to opt out of the “sale” or processing of your personal data for targeted advertising as described above, you have controls and choices with respect to collection and use of your data by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third party companies and are not responsible for their operation.

Advertising Opt-Out
You can opt out of sharing your data with third-party companies engaged in targeted advertising including social networking sites such as Google and Facebook using the following tools:

Google Opt-Out
If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google’s Opt Out browser add on here, and you can opt out of interest-based Google ads using this link.

Facebook Ad Preferences
To understand more about Facebook advertising and manage your preferences, please visit Facebook Ads. Login to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.

Right to Non-Discrimination for Exercising Consumer Privacy Rights

You have the right not to receive discriminatory treatment for exercising your privacy rights , including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific “request” that you need to make in order to exercise this right.

Authorized Agent

You may designate an authorized agent to make a request on your behalf to opt out of the sale of personal information.

Authorized agents may make requests under the CTDPA, CPA, and VCDPA on behalf of consumers by emailing privacy@511tactical.com. We will require authorized agents to provide proof of the consumer’s consent to and designation of the authorized agent for purpose of making the request, and will require authorized agents to provide information necessary to verify the identity of the consumer who is the subject of the request. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent’s request.

Right to Appeal (Not Applicable to Utah Residents)

You have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal (45 days for Colorado residents), we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Colorado residents, if your appeal is denied, you may submit a complaint to the Colorado Attorney General at https://coag.gov/office-sections/consumer-protection/.

Connecticut residents, if your appeal is denied, you may submit a complaint to the Connecticut Attorney General at https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page.

Oregon if your appeal is denied, you may submit a complaint to the Oregon Attorney General at https://justice.oregon.gov/consumercomplaints/.

Montana if your appeal is denied, you may submit a complaint to the Montana Attorney General at https://dojmt.gov/wp-content/uploads/100-Consumer-Complaint-Form.pdf.

Texas if your appeal is denied, you may submit a complaint to the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

Virginia residents, if your appeal is denied, you may submit a complaint to the Virginia Attorney General at https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.

Making an Appeal
You can make an appeal in the following ways:

  • Enter your appeal here.
  • • You may also make an appeal by phone by contacting us at 800.511.9526. We reserve the right to deny appeals in certain circumstances, such as where we have a reasonable belief that the request is fraudulent.

Retention of Personal Information

We will retain your Personal Information for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Annex 1

Category Examples Collected From Purposes Disclosed Sold or Shared Retention Period

Personal Identifiers 

 

 

 

 

Commercial Information

Name, signature, company name, mailing address, telephone number, email address,  financial information including credit card or debit numbers, and location

Products or services purchased, obtained, considered, reviewed or other purchasing or consuming habits.

You when you visit our Site (including your online activities on our Site), purchase a product (through our Site, in person at a retail location, or on the phone), register for an account on our Website, engage with us on social media, communicate with us via phone, email or other contact method or otherwise interact with us including through marketing communications. 

We may also collect information from third-party sources, such as our business partners, social media companies like Google and Meta, third-party service providers, opt-in lists, publicly available data, consumer reporting agencies, other companies and referrals.

To provide you with our Site; 

To respond to your requests;

To provide products that you have ordered;

To process your order transactions, contact you regarding your order, and deliver products to you; 

To allow you to post information and other content online;

To improve our products and Website;

To deliver targeted marketing, service updates, and promotional offers based on your communication preferences;

To follow up with you after you have communicated with us or submitted information to us; 

To send promotional communications or offers regarding our products and services (unless you have requested that we not send such communications); 

To authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account; 

For marketing, research, legal, and other business purposes (including, without limitation, call center recordings); 

To address your interests and concerns;

To prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities; 

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies; and as otherwise specified in this Policy and/or at the point of Personal Information collection

Consultants, service providers, and contractors that we use to support our business and operations (e.g., hosting or operating our Site, data collection, reporting, ad response measurement, Site metrics and analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services) who have agreed to keep the information confidential and use it only to provide the applicable services; 

 

Third-party payment processors, including in connection with transactions where we require credit or debit card account information such as credit or payment card account information (including card number, expiration date, and security code); 

 

Third-party companies we work with who help to gather information from you or help us to communicate with you, including for purposes of data analytics, targeted advertising, or behavior remarketing, as explained further below;

 

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; 

 

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of 5.11 or its affiliates including any negotiation thereof; and

 

Third-party advertisers or sponsors of contests, sweepstakes, discounts, and promotions that you enter into on the Website or social media sites.

Certain personal identifiers including name, email, phone number, zip code, and country, may be collected by third party analytics and service providers, which may constitute “selling” or “sharing” under the CPRA.

Commercial information including products or services purchased, obtained, considered, or reviewed and other consuming habits may be collected by third party service providers, which may constitute “sharing” under the CPRA.

To opt out of selling or sharing this information, you may fill out a Do Not Sell or Do Not Share Request

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
 Internet/Network Activity  IP address, your device information, domain name, browser type and operating system, cellular carrier, webpages viewed before and after visiting our Website, time spent on webpages, links clicked, transactions entered into, site-navigation patterns, and location information 

Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your use of our services, your online activity on our Website, and on our social media channels or through our third-party sources. 

We may also collect information from third-party sources, such as our business partners, social media companies like Google and Meta, third-party service providers, publicly available data, consumer reporting agencies, other companies and referrals.

To analyze and track usage of our services and products including our Site and social media accounts;

To determine the popularity of our products, Site, and services;

To better understand how you use our Site and services;

To develop new products and service offerings;

To enhance, modify, or improve our business, Site, services and products;

To provide you with a customized user experience;

To send promotional communications or offers including invitations to events, taking surveys, and participating in promotions (unless you have requested that we not send such communications);

For other marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies.
For the business purpose of selling you our products or purchasing your goods or services. 

Service providers, and contractors that we use to support our business and operations (e.g., vendors hosting or operating our Site, data-storage vendors, customer service centers, entities that deliver communications, including marketing and promotion communications or services,  on our behalf, and fraud detection service providers); 

Third-party companies that provide us with data analytics, data research, analyzing website 

metrics, targeted advertising, marketing, and behavioral remarketing including social media companies such as Google and Meta; and

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; and

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of 5.11, Inc. or its affiliates including any negotiation thereof.

Internet/Network activity including IP address, device information, domain name, browser type, operating system, cellular carrier, and browsing information may be collected by third party service providers, which may constitute “sharing” under the CPRA.

To opt out of selling or sharing this information, you may fill out a Do Not Sell or Do Not Share Request

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Business to Business Information  Name, signature, company name, mailing address, telephone number, and email address. 

When you purchase products, register for an account, engage with us on social media, communicate with us via phone, email or other contact method, interact with us for a business purpose, or when we engage you for your goods or services. 

We may also collect information from third-party sources, such as our business partners, social media companies like Google and Meta, third-party service providers, opt-in lists, publicly available data, consumer reporting agencies, other companies and referrals.

For the business purpose of selling you our products or purchasing your goods or services. 

Consultants, service providers, and contractors that we use to support our business and operations (e.g., hosting or operating our Site, data collection, reporting, ad response measurement, Site metrics and analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services) who have agreed to keep the information confidential and use it only to provide the applicable services; 

Third-party payment processors, including in connection with transactions where we require credit or debit card account information such as credit or payment card account information (including card number, expiration date, and security code); 

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; 

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of 5.11 or its affiliates including any negotiation thereof; and

Business to Business information including name, company name, mailing address, phone number, and email address may be collected by third party service providers, which may constitute “sharing” under the CPRA. Internet/Network activity including IP address, device information, domain name, browser type, operating system, cellular carrier, and browsing information may be collected by third party service providers, which may constitute “sharing” under the CPRA.

To opt out of selling or sharing this information, you may fill out a Do Not Sell or Do Not Share Request

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
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