Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping orders which may impact delivery time. Therefore, your order may take longer than usual to arrive.
We assure you that any shipping delays will not impact your return or exchange time frame. We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
What Is Your Return & Exchange Policy?
- You may return your eligible merchandise to 5.11 for a refund or exchange within 45 days of receipt.
- All Closeout items are Final Sale and not eligible for return.
- Shipping and handling fees will not be refunded.
- Refunds will be applied to the original payment method used at the time of purchase.
- Purchases made online at 511Tactical.com may also be returned at a 5.11-owned retail location so long as you provide proof of purchase and have the original payment method (e.g., the same credit card you used to purchase the product). If original payment method was Paypal or Affirm, refund will be issued as store credit in the form of a gift card.
- Please allow five to ten business days from receipt of your returned item(s) for your refund to post.