Returns & Exchanges
5.11 Tactical has a 45-day returns and exchanges policy. You may return your merchandise to 5.11 Tactical within 45 days from the date of purchase of your product. Refunds will be applied to original credit card used at the time of purchase. Purchases made online at 511tactical.com can also be returned in store with proof of purchase and original payment method.
5.11 Tactical will only honor returns on orders placed directly with 5.11 Tactical. 5.11 Tactical will not honor returns on merchandise purchased at retail locations. 5.11 Tactical will only honor the exchange of product purchased from an authorized dealer. Exchange must be for the same product, or a product of the same value. In the event that the retail store where you purchased the item is no longer in business or reachable, 5.11 Tactical will only be able to exchange the item for the same item in a different color or size. 511 Tactical does not accept returns or exchanges from purchases made outside the United States. Items may not be worn or washed. Shipping charges will only be covered by 5.11 Tactical in the event of a return or exchange of a defective product, or a shipping error.
Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
Please be sure to follow washing and handling instructions carefully as 5.11 Tactical does not give returns or exchanges due to mis-washing of products.
To Make a Return
1.) Click here to initiate a return.
2.) Follow the steps to create your free return ship label.
3.) Attach the label to the outside of your box and drop off at any USPS location.