What Items Are Eligible For Returns and Exchanges?
Please be sure to follow washing and handling instructions carefully, as 5.11 does not offer returns or exchanges due to the mis-washing of products. Returned items will be inspected and must be returned in unopened and original condition.
Items marked “Final Sale” and/or promotional items (e.g., free gifts-with-purchase, buy-one-get-one-free items, etc.) may not be returned.
Gift cards may not be returned or refunded, unless required by law.
If the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
5.11 does not accept returns or exchanges from purchases made outside the United States.