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Privacy, Security, and Terms

Privacy Notice Table Of Contents:

Terms of Use Table Of Contents:

Privacy Policy

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we make it available on our homepage and at every point where personally-identifiable information might be requested. Throughout this Policy, “we”, “us”, and “our” refers to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.511tactical.com.

The Information We Collect:

We may collect personal data from customers both online and offline. Online, we may collect information through the Website, an affiliated site (such as a promotional microsite linked to our site), a 5.11 Tactical page on a community website (such as Facebook or the like) or through similar online avenues. On some pages, you may order products, make requests, submit product reviews, and register to receive materials or information. Our Policy applies to all information collected by or submitted to the Website or these other avenues.

The types of personal information collected include, without limitation, the following:

Name
Address
E-mail Address
Phone Number
Credit/Debit Card Information

On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected relating to the recipient are:

Name
Address
Phone Number

Cookies:

Our Website uses “cookie” technology to improve the quality of your experience. A cookie is a small file that contains information sent by a website that is saved on your hard disk by your computer’s browser. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit our Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc.); the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our Website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it; we do not track individuals, only instances of entry onto our Website.

The Way We Use Information:

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may post a product review that you submit, although we reserve the right to post such review if we, in our sole discretion, deem the review.

Upon approval, we will occasionally send out promotional e-mails to our previous purchasers relating to sweepstakes, and catalog and e-mail signups. You must opt in to receive e-mails from us when you are ordering. We provide full instructions on how to unsubscribe from these distribution lists at the bottom of each e-mail that is circulated.

You may specifically register with our Website if you would like to receive our catalog, as well as updates on our new products and services, and information you submit on our Website will not be used for this purpose unless you fill out the registration form.

Sharing Of Your Information:

We will share your personal information with our partners and with third-party independent contractors for purposes of: (a) performing functions on behalf of us, such as processing credit card transactions; (b) providing you with product offers through postal mail; and (c) tracking information generated through our Website. Our partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.

We also may disclose your personal information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend us, our subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms of Use of our Website; to prevent imminent physical harm; and in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services. We also reserve the right to transfer your personal information to a third party in the event of a transfer of all or substantially all of our assets or business, provided that the third party agrees to adhere to the terms of this privacy policy.

We may share product reviews that you submit with our dealers for informational and promotional purposes.

If our information practices change at some time in the future we will post the policy changes to our Website. If you are concerned about how your information is used, you should check back at our Website periodically.

Finally, we never use or share the personally-identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information:

If you are a previous purchaser, you may access all of your personally-identifiable information that we collect online and maintain by logging into your account at www.511tactical.com. We use this procedure to better safeguard your information. If you wish to unsubscribe from our e-mail list, you will need to do so by clicking on the unsubscribe link at the bottom of our marketing e-mails.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Children’s Privacy:

Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Website in conjunction with, and under the supervision of, your parents or guardians.

Third-Party Hosting:

We contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

How to Contact Us:

Should you have other questions or concerns about this Policy, please call us at 866.451.1726 or send us an email at mail@511tactical.com.

Effective Date and Changes:

This Policy is effective as of November 1, 2012. We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting a change notice on this page. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.

Terms of Use

Please review these basic terms for use of our Website (collectively, the “Terms”). By using the Website, you agree to follow and be bound by these Terms. If you do not agree with one of these Terms, please do not use this Website. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “we”, “us”, and “our” refers to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.511tactical.com.

Trademarks

5.11®, 5.11 Tactical®, as well as most other product names and logos used by 5.11 on this website are the trademarks or registered marks of 5.11, Inc. These include all products, logos, and phrases denoted with™ or ® and also include, but are not limited to, the following:

  • 5.11 Challenge®
  • 5.11 SlickStick®
  • 5.11 Tactical Series®
  • 5.11 Tactical®
  • 5.11®
  • A.T.A.C.®
  • Back-Up Belt System®
  • C.U.B.®
  • FR-x3®
  • H.R.T.®
  • HRT®
  • Light For Life®
  • Muscle Mapping®
  • PDU®
  • Shock Mitigation System®
  • SureShot®
  • Taclite®
  • TDU®
  • 3D Wicking™
  • 5.11 Undergear™
  • C.A.M.S.™
  • CAMS™
  • ChopBlock™
  • Cinch System™
  • CovertMesh™
  • Drop Pouch™
  • First Responder™
  • Holster Shirt™
  • Hot-Pull™
  • Investigator™
  • Mission Ready™
  • MOAB™
  • P.U.S.H.™
  • Patrol Duty Uniform™
  • Permastiff™
  • Pflex™
  • PUSH™
  • Quixip™
  • R.A.C.™
  • RAPIDraw™
  • Revolution™
  • RUSH24™
  • RUSH72™
  • SMS™
  • S.O.M.S.™
  • SOMS™
  • Tac Dry™
  • TacticalTouch™
  • Talon Stabilizer™
  • Ten Eight™
  • ThumbDrive™
  • Trusted by Professionals™
  • X.P.R.T.™
  • XPRT™

Trademarks of other parties are identified wherever possible and 5.11 acknowledges their rights.

VELCRO® is a registered trademark of Velcro Industries B.V.

Website Contents and Technologies:

Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (collectively, the “Contents”) is copyright, trademark, trade dress or other intellectual property owned or licensed by us. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole, and any other materials at our Website.

Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you retain all of their copyright and other proprietary notices and designations. No other type of use is permitted and you may not make any use of any intellectual property or content Website except as otherwise expressly provided in these Terms or with our prior written consent. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.

We do not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.

The copyrights and other rights to the materials on our website are owned by 5.11. No further publication or commercial use may be made of the materials on this website without the express written permission of 5.11.

Submission of Information to 5.11:

Please see our Privacy Policy for general information regarding the use of this website. With regard to the submission of information to 5.11, please note that 5.11 does not want to receive confidential or proprietary information from you through this website or otherwise unless you have another written agreement with 5.11 related to the sharing of such information. Any information that 5.11 receives through this website, other than your personally-identifiable information that is encompassed by the terms of our Privacy Policy, will be deemed to be NON-CONFIDENTIAL. BY TRANSMITTING TO 5.11 INFORMATION VIA THIS WEBSITE OR OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH 5.11 RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT 5.11 MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.

User Comments and Submissions:

We welcome your comments regarding our Website, our products, and our services, which might include personal information about you and your use of the Website. Please review our Privacy Policy for more information.

You promise that no information or material you transmit to the Website will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, abusive or obscene material, as determined by us in our sole discretion. You will be solely responsible for the content of any submissions you might make. We is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.

Product Information:

Products displayed on the Website can be delivered only within the United States. Prices are valid and effective only in the United States. We attempt to ensure the accuracy of all product information, but prices are subject to change without notice. We do not warrant the accuracy of Website information regarding product price and availability. We have tried to accurately display the colors of our products on the Website. However, the colors you see will depend on your monitor and we cannot guarantee that your monitor's display will be accurate.

It is our mission to exceed our customer’s expectations by continuously providing innovative products at a great value. Because we value our customers’ opinions, we listen to them and take them seriously. Towards this end, we reserve the right to change product features and designs without notice or obligation.

Any links contained on the Website to outside websites are provided only as a convenience. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. All use of outside links is at your sole risk. We are not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without our prior written consent.

Disclaimer:

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL 5.11 BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF 5.11 IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, 5.11makes no representations or warranties whatsoever about any other website which you may choose to access through this website. Links provided by 5.11 to such websites are provided solely for your convenience and should not be deemed to imply that 5.11 endorses those websites or any content therein.

Indemnification:

You agree to defend, indemnify and hold us (along with our directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.

Miscellaneous:

Unless otherwise specified, we display this Website and the Contents solely to market and promote our products and services in the United States. We control and operate this Website from our offices in Modesto, California.

These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms, together with the Privacy Policy, are the entire agreements between you and us relating to the Website or its Contents. Any other agreements are superseded and have no force or effect.

Termination:

Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to the Content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

Promotions:

GO BAG GWP: From August 20 thru September 5 when you spend $150 or more you qualify for a SOL Escape Lite Bivvy (Emergency Blanket) for free by applying promo code “gobag” in your cart. A minimum of $150 must be the merchandise sub-total in your cart prior to checkout, not including any applicable tax or shipping charges. Only one Bivvy can be given per order. Offer is valid until 11:59pm PST on September 5, 2014, or while supplies last. The promotion code is not case sensitive. Restrictions apply. For more information on this product check out surviveoutdoorslonger.com or see video here.

POTM: The Patch of the Month (POTM) program is a monthly gift with purchase benefit to 511tactical.com customers looking to collect limited edition 511 patches. Each month a unique collectible patch is produced in limited supply and offered free as a gift with purchase for orders placed of $100 or more. Only one patch can be given per order and a promotion code is usually required (see promotional banner advertisements for code prior to check out). Each month the offer is only good while supplies last. This POTM program is only valid in the U.S. on the 511tactical.com website, restrictions apply. 

5.11 Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the 511tactical.com website. Promotions cannot be applied to previous orders placed.

Effective Date and Changes:

These Terms are effective as of January 1 2009. To see what has changed, click here http://www.511tactical.com/privacy-security-terms.html. We reserve the right to modify these Terms at any time and in our sole discretion, by posting a change notice on this page. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.